At a Glance
- Tasks: Solve technical issues in the field and deliver top-notch customer service.
- Company: Leading provider of third-party IT maintenance services with a dynamic team.
- Benefits: Full-time role with competitive pay, flexible hours, and career growth opportunities.
- Other info: Participate in a 24/7 on-call rota and work independently.
- Why this job: Join a growing team and make a real impact in enterprise IT systems.
- Qualifications: Experience in server, storage, and networking; strong problem-solving skills.
The predicted salary is between 38997 - 47663 £ per year.
This is an excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service.
You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels.
- , Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure.
- Attend customer sites to provide hardware maintenance, break-fix support and technical assistance.
- Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are consistently achieved.
- Investigate technical issues and implement effective solutions with minimal disruption to customers.
- Arrange replacement parts and coordinate repairs where required.
- Provide technical support and guidance to customers and internal teams.
- Assist with pre-sales technical support and solution design when required.
- Work closely with the Service Desk, Service Delivery, Logistics and Purchasing teams to ensure seamless service delivery.
- Maintain accurate service records, documentation and customer updates using internal systems.
- Keep technical knowledge up to date with current technologies and industry developments.
- Participate in the regional 24/7 on-call rota and provide out-of-hours support when required.
Essential Skills & Experience
- Experience in: Server, Storage & Network devices, Proven experience supporting enterprise server, storage and networking hardware.
- Previous experience within the IT hardware maintenance or field services industry.
- Strong fault-finding and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage your own workload effectively.
- Well organised with strong attention to detail.
- Flexible approach to working hours, including participation in an out-of-hours support rota.
Desirable Experience
Experience supporting equipment from one or more of the following manufacturers
We are recruiting on behalf of a leading channel-only provider of third-party IT maintenance services, who are looking for an experienced Field Engineer to join their growing team.
- Cisco
- Dell Technologies
- Hewlett Packard Enterprise (HPE)
- Net App
- Fujitsu
- EMC
- Hitachi
- Sun Microsystems / Oracle
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role.
The areas covered will be Southeast London and the surrounding areas. Approximately 1 - 2 calls per day.
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Senior Field Engineer in City of Westminster employer: Hewlett Packard Enterprise
Hewlett Packard Enterprise is an excellent employer, offering a dynamic work culture in Reading, UK, where collaboration and innovation thrive. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a supportive environment that values diversity and inclusion. With a commitment to employee well-being and a focus on meaningful work, HPE stands out as a rewarding place to advance your career in HR.
Contact Details:
Hewlett Packard Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Engineer in City of Westminster
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Hewlett Packard Enterprise as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Hewlett Packard Enterprise and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Hewlett Packard Enterprise’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Senior Field Engineer in City of Westminster
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Hewlett Packard Enterprise, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Hewlett Packard Enterprise, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Hewlett Packard Enterprise.
How to prepare for a job interview at Hewlett Packard Enterprise
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Hewlett Packard Enterprise offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Hewlett Packard Enterprise but also helps you get a feel for whether you’d thrive in that environment.
