The Manager, Consulting II leads delivery execution and operational governance for HPE Networking Professional Services engagements, supporting customers across Aruba and Juniper networking environments. This role is responsible for managing a team of consulting and delivery professionals, ensuring consistent, high-quality delivery across complex, multi-vendor infrastructures, and driving customer satisfaction through strong governance, escalation leadership, and executive-level communication. The ideal candidate combines delivery leadership, multi-vendor networking expertise (Aruba & Juniper), and people management to deliver measurable customer outcomes in large-scale enterprise and service provider environments.
Responsibilities
- Lead end-to-end delivery of Networking Professional Services engagements across Aruba (CX switching, WLAN, ClearPass, SD-Branch) and Juniper (EX/QFX/MX, Mist AI, SRX, SD-WAN) environments.
- Ensure structured delivery governance including planning, execution tracking, milestone management, and service acceptance.
- Drive adoption of standardized delivery frameworks, tools, and reporting across all engagements.
- Maintain visibility and control across delivery health, proactively identifying risks and driving mitigation actions.
- Act as the primary delivery leader for customer engagements, building trusted relationships with technical and executive stakeholders.
- Manage communications across complex stakeholder environments, ensuring clarity, transparency, and alignment.
- Lead customer governance forums (weekly, monthly, executive reviews) with clear, data-driven insights.
- Support strategic account growth by aligning delivery outcomes with customer business objectives.
- Own critical escalations, service disruptions, and delivery challenges across Aruba and Juniper solutions.
- Lead structured Root Cause Analysis (RCA) processes and ensure implementation of corrective and preventive actions.
- Coordinate closely with support, engineering, and product teams to drive timely resolution of issues.
- Lead, coach, and develop a team of consultants, architects, and/or delivery managers.
- Set clear objectives and performance expectations aligned with customer outcomes and delivery excellence.
- Drive capability development across both Aruba and Juniper technologies, promoting cross-skilling and knowledge sharing.
- Ensure optimal resource allocation and capacity planning across customer engagements.
- Ensure delivery within scope, timeline, and budget while maintaining high quality standards.
- Manage utilization, revenue realization, and margin protection through strong delivery discipline.
- Support contract execution, change management, and services attach opportunities.
- Identify recurring delivery challenges and implement process improvements.
- Drive standardization of delivery practices across multi-vendor environments.
- Contribute to service innovation and enhancement of Professional Services offerings.
Qualifications
- Proven experience managing Professional Services delivery and/or consulting teams in enterprise networking environments.
- Strong understanding of multi-vendor networking architectures, including Aruba and Juniper.
- Experience managing complex customer engagements and escalations.
- Demonstrated ability to run delivery governance (RAID, reporting, executive communication).
- People management experience, including coaching and performance management.
- Strong communication skills with the ability to engage both technical and executive stakeholders.
- Experience working in or with HPE Aruba Networking and/or Juniper Networks ecosystems.
- Familiarity with AI-driven networking (Aruba Central, Juniper Mist).
- Understanding of managed services and support integration models.
- Certifications (nice to have): Aruba (ACMP, ACDX, etc.), Juniper (JNCIP/JNCIE), ITIL, PMP, or equivalent.
Key Competencies
- Delivery governance & execution excellence
- Multi-vendor networking leadership (Aruba & Juniper)
- Customer and executive stakeholder management
- Escalation and crisis management
- People leadership and team development
- Commercial awareness and delivery discipline
- Continuous improvement mindset
HPE Networking - Professional Services Delivery Manager in City of Westminster employer: Hewlett Packard Enterprise
Hewlett Packard Enterprise is an excellent employer, offering a dynamic work culture in Reading, UK, where collaboration and innovation thrive. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a supportive environment that values diversity and inclusion. With a commitment to employee well-being and a focus on meaningful work, HPE stands out as a rewarding place to advance your career in HR.
Contact Details:
Hewlett Packard Enterprise Recruitment Team
