Services Sales Account Manager in Burnley

This role has been designed as 'Hybrid' with an expectation that you will work on average two days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge‐to‐cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition

Manages virtually (by phone, electronically or social media) a set of assigned accounts. Builds, maintains and forecasts sales pipeline, creates and develops account plans. Works closely with company outside sales, channel partners and/or end customers to move sales opportunities to closure. May generate and qualify leads to create new sales opportunities. Sets and executes sales strategy for assigned portion of account, territory or industry vertical.

Management Level Definition

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities

• Manages installed base renewal opportunities for on‐time closure, focusing on upselling the rest of the HPE Operational Services portfolio.
• Selling Day One attach contracts to infrastructure solution sales.
• Sells moderately complex services for a portion or set of assigned accounts based on defined account strategies and plans; may partner with field sales or sell independently.
• Creates account plan for a portion or a set of assigned accounts that are of medium to high complexity.
• Generates, qualifies and reviews new leads to drive sales opportunities to closure; may work with partners/outside sales to ensure a smooth sales transaction.
• Understands client requirements and competitively positions company solutions to meet the needs to drive retention strategy.
• Builds targeted sales pipeline and forecasts data driven sales activities.

Education And Experience Required

• Bachelor Degree or equivalent in any field (preferably IT/Sales).
• 3–5 years of relevant work experience or equivalent.

Knowledge And Skills

• Proficient account management, acquisition, retention and development skills.
• Proficient understanding of company's portfolios of products and services.
• Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges.
• Proficient communication and negotiation skills.
• Able to collaborate within a team and may lead a sub‐team.
• Depending on role, may require hunter approach or strategic "farmer" or relationship selling approach.
• Proficient knowledge in a Customer Relationship Management system or Salesforce system which allows businesses to manage business relationships and the data and information associated with them.

Additional Skills

• Accountability
• Active Learning
• Active Listening
• Assertiveness
• Bias
• Building Rapport
• Buyer Personas
• Coaching
• Complex Sales
• Creativity
• Critical Thinking
• Cross‐Functional Teamwork
• Customer Experience Strategy
• Customer Interactions
• Design Thinking
• Empathy
• Financial Acumen
• Follow‐Through
• Growth Mindset
• Identifying Sales Opportunities
• Industry Knowledge
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity

What We Can Offer You

• Health & Wellbeing: We provide a comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs to help you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We celebrate individual uniqueness and are unconditionally inclusive. We give flexibility to manage your work and personal needs, make bold moves together and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.