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For Companies At a Glance
- Tasks: Support high-performance computing clusters and troubleshoot complex software issues.
- Company: Join Hewlett Packard Enterprise, a leader in edge-to-cloud technology.
- Benefits: Enjoy a hybrid work model, competitive salary, and comprehensive benefits.
- Other info: Collaborative team environment with opportunities for growth and mentorship.
- Why this job: Make an impact in cutting-edge tech while solving real-world challenges.
- Qualifications: Bachelor's or Master's in Computer Science/Engineering with relevant experience.
The predicted salary is between 60000 - 80000 £ per year.
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture values varied backgrounds and supports flexibility to manage work and personal needs.
HPE is looking for a Software Engineering Resolution Engineer to join our global service HPC team. This Service Engineer role provides support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus is on tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the Cray System Management (CSM) software and tools.
Responsibilities
- Analyze, reproduce, isolate and resolve issues pertaining to Programming Environment and Workload Managers (Slurm/PBS).
- Provide technical support for customer reported issues escalated to Level 3 support.
- Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation.
- Perform selected product pre-release testing.
- Document/communicate throughout the whole process of working an issue until closure.
- Create and review selected customer documentation and notices.
- Must be able to provide after-hours support when necessary.
- Provide guidance and mentoring to less-experienced staff members.
Education And Experience Required
- Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent.
- Typically 6-10 years experience.
Knowledge And Skills
- Knowledge and experience of Linux operating systems.
- Experience with installation and configuration of GPU drivers. Use of GPU performance and profiling tools (e.g., NVIDIA Nsight).
- Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI.
- Experience with debugging and performance analysis tools (CPE tools and libraries).
- Prior history with containerization such as Apptainer.
- Experience with Pytorch, NCCL and/or RCCL.
- Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.
- Knowledge and experience with working with 3rd party suppliers.
- Ability to multi-task and prioritize, switching between working several issues at once.
- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
- Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written.
Additional Skills
- Cloud Architectures
- Cross Domain Knowledge
- Design Thinking
- Development Fundamentals
- DevOps
- Distributed Computing
- Microservices Fluency
- Full Stack Development
- Security-First Mindset
- Solutions Design
- Testing & Automation
- User Experience (UX)
What We Can Offer You
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
HPC & AI - Software Engineering Resolution Engineer in Bristol employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HPC & AI - Software Engineering Resolution Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at HPE on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Linux, GPU drivers, and programming environments like C++ and Python. We want to see your passion and expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled complex issues in the past, especially in high-performance computing. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HPE team.
We think you need these skills to ace HPC & AI - Software Engineering Resolution Engineer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Engineering Resolution Engineer role. Highlight your experience with Linux, GPU drivers, and any relevant programming languages like C++ or Python. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled complex issues in the past. Whether it's debugging or performance analysis, we love to see how you approach challenges and find solutions. This is key for the role!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application goes directly to us and helps streamline the process. We can't wait to hear from you!
How to prepare for a job interview at Hewlett Packard Enterprise
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux operating systems, GPU drivers, and programming environments like C++, Fortran, and Python. Be ready to discuss your experience with tools like Slurm/PBS and any debugging or performance analysis tools you've used.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've isolated and resolved technical issues in the past. Think about times when you had to escalate problems and how you communicated with teams or customers during the process.
✨Communicate Clearly
Since good communication is key in this role, practice explaining complex technical concepts in simple terms. Be prepared to demonstrate your ability to document processes and communicate effectively with both technical and non-technical stakeholders.
✨Emphasise Teamwork and Mentoring
Highlight your experience working in a team environment and any mentoring roles you've taken on. Discuss how you collaborate with others to tackle complex problems and support less-experienced colleagues.