Senior Technology Consultant

Senior Technology Consultant

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

About the team

OpsRamp enables IT to control the chaos of managing their hybrid IT operations and act as a service provider back to the business. Built in the cloud, the OpsRamp service-centric AIOps platform drives total visibility across hybrid infrastructures, offers complete multi-cloud infrastructure monitoring and management of business-critical services, and optimizes services through automation and integration with ITSM and DevOps tools.

What are we looking for:

• A true customer advocate who can help our customers succeed with our platform.
• An expert at researching, troubleshooting, and resolving complex system issues.
• Excellent written and verbal communication skills and confidence sufficient to gain our customers’ trust.
• A self-starter with excellent time management skills and the ability to multi-task.

What you will do at OpsRamp:

• Provide enterprise-level assistance to our customers using the IT operations platform.
• Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively.
• Resolve product issues and respond to any product questions from customers.
• Use email and phone communication to provide clear, written instructions and technical instructions.
• Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
• Give walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to the internal database or external resources to provide accurate technical solutions.
• Ensure all issues are properly logged.
• Document internal and external technical knowledge in the form of notes and manuals.

Skills & Experience:

Do you have

• At least 6 years of experience in any Enterprise IT Infrastructure Monitoring, Systems Administration, SaaS Operations, or DevOps.
• A degree in Computer Science, IT or Software Engineering or equivalent experience in excess of the previously-stated 6 years.
• Microsoft, Linux, Cloud, Networking or similar certifications are a plus.
• Previous experience as a Technical Support Engineer, Help Desk Technician, or a similar role.
• Expert knowledge on Enterprise Windows / Linux / Virtualization / Cloud platforms.
• Ability to diagnose and troubleshoot technical issues, including setup and configuration.
• Ability to prioritize and manage several open issues at one time.
• Willingness to work in shifts.

Do you also have

• Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products.
• Ability to diagnose and troubleshoot complex technical issues.
• Familiarity with the IT Operations Management / Monitoring space.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Basic understanding of one or more modern programming languages (Java / Python / JavaScript / Go).
• Scripting language (Bash / PowerShell / Python).

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#J-18808-Ljbffr