At a Glance
- Tasks: Support internal teams and manage project delivery for small-to-medium scope projects.
- Company: Join a diverse and inclusive workplace that values your unique background.
- Benefits: Comprehensive health benefits, personal development programmes, and flexible work options.
- Other info: Perfect for entry-level candidates seeking growth in a supportive environment.
- Why this job: Kickstart your career in project management with ongoing training and skill development.
- Qualifications: Strong attention to detail, good communication skills, and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly organised and detail-oriented Customer Service Support Specialist to join our team. This role is primarily non-customer-facing and involves supporting internal teams, managing quotes, and ensuring smooth project delivery processes.
Key Responsibilities
- Manage customer project delivery for low-risk, small-to-medium scope projects
- Handle straightforward legal and commercial tasks related to project activities
- Read, analyse, and manage data from emails and spreadsheets
- Act as an intermediary between Sales and Remarketing Managers to create and manage quotes using Microsoft Dynamics D365
- Take ownership of quote management, ensuring clear communication between Sales, Remarketing, and the factory (TRC)
- Understand and follow business workflows, compliance metrics, and internal policies
- Maintain knowledge of country-specific regulations, including import/export laws and global trade requirements (training provided)
- Manage the handover process from quote to order using email and Microsoft Dynamics D365
- Support general administrative and compliance-related tasks as required
- Assist in managing client delivery relationships at a junior to mid level
- Occasionally represent the organisation in communications with external stakeholders
- Support project team coordination, including managing internal and external resources (teams under 7 people)
- Encourage skill development within the team and provide constructive performance feedback
Skills & Experience
- Strong attention to detail and organisational skills
- Ability to manage and interpret data across multiple systems
- Good communication skills and ability to work across multiple teams
- Understanding of basic project management methodologies (or willingness to learn)
- Comfortable working with Microsoft tools, particularly Excel and Dynamics D365 (or similar systems)
- Ability to prioritise workload and manage multiple tasks effectively
Education & Career Development
Suitable for entry-level candidates or those seeking career progression. Opportunity to develop project management skills and work towards advanced capabilities, with participation in the company’s Project Management (PM) professional community and ongoing training and development provided.
Benefits
- Health & well-being: comprehensive benefits supporting physical, financial and emotional well-being
- Personal & professional development: programmes to help you reach any career goals
- Unconditional inclusion: a workplace that values diverse backgrounds and offers flexibility to manage work and personal needs
HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBTQ employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit and business need. All applicants are considered in a fair and inclusive environment.
Customer Service Support Specialist in Erskine employer: Hewlett Packard Enterprise Development LP
Join our dynamic team in Erskine as a Customer Service Support Specialist, where you will thrive in a supportive and inclusive work culture that prioritises your personal and professional development. With comprehensive benefits that enhance your well-being and opportunities to advance your project management skills, we are committed to fostering an environment that values diversity and encourages growth. Experience meaningful employment with a company that champions clear communication and collaboration across teams, ensuring you play a vital role in our success.
Contact Details:
Hewlett Packard Enterprise Development LP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Specialist in Erskine
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Support Specialist role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've managed data or supported teams in previous roles. We love seeing candidates who can demonstrate their organisational skills and attention to detail in real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals ready to grow with us in the Customer Service Support Specialist role.
We think you need these skills to ace Customer Service Support Specialist in Erskine
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Support Specialist role. Highlight your organisational skills and attention to detail, as these are key for managing project delivery and handling quotes.
Showcase Your Communication Skills:Since this role involves liaising between teams, it's important to demonstrate your communication abilities. Use examples from past experiences where you effectively communicated across different groups or managed data interpretation.
Highlight Relevant Experience:Even if you're entry-level, mention any experience with project management methodologies or tools like Microsoft Dynamics D365. If you’ve worked with Excel or similar systems, be sure to include that too!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hewlett Packard Enterprise Development LP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Service Support Specialist role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Brush Up on Microsoft Dynamics D365
Since this role involves using Microsoft Dynamics D365, it’s a good idea to get comfortable with the platform. If you have access to a demo or training version, spend some time navigating it. Being able to discuss your familiarity with the system can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage projects. Think of examples from your past experiences where you successfully handled similar tasks, like managing quotes or coordinating with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Enthusiasm for Learning
This position is suitable for entry-level candidates, so don’t hesitate to express your eagerness to learn and grow. Highlight any relevant training or courses you’ve taken, and be ready to discuss how you plan to develop your project management skills within the company.
