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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users across Europe.
- Company: Established international engineering business with a collaborative IT team.
- Benefits: Competitive salary, pension, private medical cover, and regular company events.
- Why this job: Join a growing global organisation and enhance your technical skills.
- Qualifications: 3 years of IT support experience and strong Microsoft knowledge.
- Other info: Opportunity for permanent role and career progression in IT.
The predicted salary is between 28000 - 32000 £ per year.
Initial 12 Month FTC with opportunity to move permanent following this.
A well-established international engineering business is looking to recruit a Service Desk Technician to join its IT function based in Worcester. This role suits someone with solid experience in 1st and 2nd line IT support who enjoys working in a customer-facing environment, resolving technical issues, and contributing to the smooth running of IT services across a European user base.
The role
- Deliver first and second line technical support to end users across multiple European locations
- Receive, log and manage support requests through a central service desk system
- Take full ownership of incidents and service requests, ensuring timely resolution and clear communication
- Provide support across desktop, laptop, peripherals, software and user access issues
- Assist with hardware provisioning, system upgrades, patching and security-related updates
- Work closely with senior IT colleagues and global teams to escalate and resolve more complex issues
- Create and maintain clear technical documentation and knowledge base content
- Support ongoing improvements to IT processes and service delivery
About you
- A minimum of 3 years' experience in a service desk, desktop support or IT support role
- Strong working knowledge of Microsoft operating systems and Office applications
- Hands-on experience supporting and administering Microsoft 365
- Some exposure to scripting or automation within an IT support environment
- Well organised, able to prioritise workload and work effectively under pressure
- A proactive, customer-focused mindset with good communication skills
- Comfortable working independently as well as part of a collaborative IT team
- Degree-level qualification or equivalent professional experience
What's on offer
- Salary range of £28,000-£32,000
- A stable, permanent role within a growing global organisation
- Opportunity to develop technical skills and progress within IT
- Benefits package including:
- Company pension
- Private medical and dental cover
- Life assurance
- Cycle to work scheme
- On-site parking
- Regular company events
Service Desk Technician - 12 Month FTC in Worcester employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician - 12 Month FTC in Worcester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. We can role-play with a friend or use online resources to get comfortable with our responses. The more we practice, the more confident we'll feel!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us gauge if the company is the right fit for us. Think about what we want to know about the team or the projects they'll be working on.
✨Tip Number 4
Follow up after the interview with a thank-you email. It's a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows our professionalism and interest in the role!
We think you need these skills to ace Service Desk Technician - 12 Month FTC in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer-facing experience and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk Technician role. Share specific examples of how you've resolved technical issues and contributed to IT service delivery in previous roles.
Show Off Your Technical Skills: We love seeing candidates who are hands-on with Microsoft operating systems and Office applications. If you’ve got experience with Microsoft 365 or any scripting, make sure to mention it! It’ll help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and Office applications. Be ready to discuss your hands-on experience with Microsoft 365, as well as any scripting or automation you've done. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to share examples of how you've resolved technical issues for users in the past. Highlight your proactive approach and good communication skills, as these are key to providing excellent support.
✨Demonstrate Problem-Solving Abilities
Think of specific incidents where you took ownership of a technical issue and successfully resolved it. Discuss your thought process and how you prioritised tasks under pressure. This will illustrate your ability to handle the demands of a busy service desk environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing IT projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
