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For Companies At a Glance
- Tasks: Provide top-notch technical support across Europe and solve IT issues.
- Company: Established engineering business with a strong reputation.
- Benefits: Salary between £28,000-£32,000, private medical cover, and pension scheme.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: 3+ years in IT support and expertise in Microsoft systems and O365.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
A well-established engineering business is seeking a Service Desk Technician in Worcester. This role involves delivering technical support across various European locations and requires a minimum of 3 years in IT support.
The ideal candidate will have strong skills in Microsoft operating systems and O365, along with a proactive customer-focused mindset.
The position offers a salary range of £28,000-£32,000 and a comprehensive benefits package including private medical cover and a pension scheme.
Service Desk Engineer (1st/2nd Line) - Europe, FTC in Worcester employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (1st/2nd Line) - Europe, FTC in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Microsoft operating systems and O365. We recommend practising with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond to help users. This will highlight your proactive mindset and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer (1st/2nd Line) - Europe, FTC in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft operating systems and O365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and technical support. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide proactive solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and O365. Be prepared to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your proactive approach to support and how you handle difficult situations with grace.
✨Research the Company Culture
Take some time to understand the engineering business's values and culture. This will help you tailor your responses to align with their expectations and demonstrate that you're not just a fit for the role, but also for the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
