At a Glance
- Tasks: Be the friendly voice helping service users and coordinating care.
- Company: Join a compassionate team dedicated to excellent customer service.
- Benefits: Earn £12.71 per hour with flexible part-time hours.
- Other info: Immediate starts available; perfect for students looking for part-time work.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and great communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
Location: Worcester (Office-based)
Salary: £12.71 per hour
Hours: Part-time
Working Pattern: This role operates on a rota basis with shifts including:
- Monday to Friday: 17:00 - 21:00
- Alternative weekends: 07:30 - 14:00
A flexible approach to working hours is required to support service delivery needs.
Security Clearance: A DBS check will be required upon successful appointment.
About the Role: As a Customer Care Coordinator, you will be the first point of contact for individuals accessing our services. You will manage incoming communications from service users, family members, and healthcare professionals, ensuring all enquiries are handled professionally and in line with individual support plans. This role is ideal for someone who is compassionate, organised, and passionate about delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
- Customer Service & Communication:
- Answer incoming calls promptly and professionally
- Provide high-quality customer support to service users and stakeholders
- Update care records accurately to support service user wellbeing
- Carry out scheduled wellbeing calls to service users
- Build positive relationships and understand individual service user needs
- Emergency Response & Coordination:
- Coordinate responder and emergency service support when required
- Prioritise alerts and notifications effectively
- Follow escalation procedures to provide appropriate support
- Share clinical and service information to support timely care delivery
- Administration & Support:
- Maintain accurate records and process documentation
- Support the delivery of care in line with individual care plans
- Report equipment issues and repair requirements to the relevant Service Centre
- Keep service users informed and engaged with their care and support services
Essential Requirements:
- Experience & Skills:
- Previous experience in a telephone-based customer service or care role
- Excellent communication and listening skills
- Professional and confident telephone manner
- Ability to adapt to different service user needs
- Strong organisational skills and attention to detail
- Technical Skills:
- Competent in Microsoft Office applications
- Experience using internal systems and databases
- Commitment to providing caring, respectful, and professional support
Additional Information: Immediate starts are available for suitable candidates, with opportunities to begin on a temporary contract basis.
Part Time Customer Service Co-ordinator in Worcester employer: Hewett Recruitment
As a Part-Time Customer Service Coordinator in Worcester, you will join a compassionate team dedicated to delivering exceptional support to service users. Our flexible working hours and commitment to employee growth create a supportive environment where your contributions are valued, and you can make a meaningful impact in the community. With opportunities for immediate starts and a focus on professional development, we offer a rewarding workplace that prioritises both service excellence and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Co-ordinator in Worcester
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. This will help you feel more confident and ready to showcase your skills in handling enquiries and building relationships.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Customer Service Co-ordinator in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since this role is all about communication, give examples of how you've effectively handled customer queries in the past. We want to see that you can maintain a professional and confident telephone manner!
Be Organised and Detail-Oriented:Demonstrate your organisational skills by mentioning any relevant experience where attention to detail was crucial. This will show us that you can manage care records accurately and support service user wellbeing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hewett Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential requirements, especially around customer service and communication skills. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Compassion
As a Customer Care Coordinator, compassion is key. Prepare examples from your past experiences where you’ve demonstrated empathy and understanding in customer interactions. This will highlight your ability to connect with service users and handle their needs effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on maintaining a professional tone while being friendly and approachable, as this is crucial for building rapport with service users.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing an emergency response or dealing with a difficult service user. Think through potential scenarios and prepare your responses, demonstrating your problem-solving skills and ability to prioritise effectively.
