At a Glance
- Tasks: Be the friendly voice for our service users, managing calls and providing top-notch support.
- Company: Join a compassionate team dedicated to delivering excellent customer care.
- Benefits: Earn £12.71 per hour with flexible part-time hours and immediate start opportunities.
- Other info: Perfect for students seeking valuable experience in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Worcester (Office-based)
Salary: £12.71 per hour
Hours: Part-time
Working Pattern: This role operates on a rota basis with shifts including:
- Monday to Friday: 17:00 - 21:00
- Alternative weekends: 07:30 - 14:00
A flexible approach to working hours is required to support service delivery needs.
Security Clearance: A DBS check will be required upon successful appointment.
About the Role: As a Customer Care Coordinator, you will be the first point of contact for individuals accessing our services. You will manage incoming communications from service users, family members, and healthcare professionals, ensuring all enquiries are handled professionally and in line with individual support plans. This role is ideal for someone who is compassionate, organised, and passionate about delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
- Customer Service & Communication: Answer incoming calls promptly and professionally; Provide high-quality customer support to service users and stakeholders; Update care records accurately to support service user wellbeing; Carry out scheduled wellbeing calls to service users; Build positive relationships and understand individual service user needs.
- Emergency Response & Coordination: Coordinate responder and emergency service support when required; Prioritise alerts and notifications effectively; Follow escalation procedures to provide appropriate support; Share clinical and service information to support timely care delivery.
- Administration & Support: Maintain accurate records and process documentation; Support the delivery of care in line with individual care plans; Report equipment issues and repair requirements to the relevant Service Centre; Keep service users informed and engaged with their care and support services.
Essential Requirements:
- Experience & Skills: Previous experience in a telephone-based customer service or care role; Excellent communication and listening skills; Professional and confident telephone manner; Ability to adapt to different service user needs; Strong organisational skills and attention to detail.
- Technical Skills: Competent in Microsoft Office applications; Experience using internal systems and databases; Commitment to providing caring, respectful, and professional support.
Additional Information: Immediate starts are available for suitable candidates, with opportunities to begin on a temporary contract basis.
Part-Time Care & Customer Support Co-ordinator (Rotas) in Worcester employer: Hewett Recruitment
Join our compassionate team in Worcester as a Part-Time Care & Customer Support Coordinator, where your role is pivotal in delivering exceptional customer service to those in need. We pride ourselves on fostering a supportive work culture that values flexibility and personal growth, offering opportunities for training and development while ensuring a meaningful impact on the lives of our service users. With competitive pay and a commitment to employee wellbeing, we are dedicated to creating a rewarding environment for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Care & Customer Support Co-ordinator (Rotas) in Worcester
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door for that Customer Care Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-Time Care & Customer Support Co-ordinator (Rotas) in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and professional language in your application. We’re looking for someone who can convey information effectively, so let your writing reflect that.
Demonstrate Your Compassion:We value compassion in our team, so share examples of how you've provided excellent support in previous roles. Whether it’s a specific situation or a general approach, let us know how you connect with service users and understand their needs.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you about the next steps. We can’t wait to hear from you!
How to prepare for a job interview at Hewett Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential requirements, especially around customer service and communication skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Compassion
As a Customer Care Coordinator, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding towards service users. This could be through handling difficult calls or providing support in challenging situations. Let them see your passion for delivering excellent customer service.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on maintaining a professional tone while being approachable, as this will reflect well on your ability to connect with service users.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like emergency responses or prioritising alerts. Think about how you would approach these scenarios based on the job description. Having a structured way to answer these questions, like using the STAR method (Situation, Task, Action, Result), can really help you shine.
