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- Tasks: Be the voice of support for clients, ensuring their needs are met with care.
- Company: Join a dedicated team in a supportive healthcare environment.
- Benefits: Earn £13.50 per hour with flexible 4 on, 4 off shifts.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Immediate start available; perfect for those passionate about helping others.
The predicted salary is between 28000 - 35000 £ per year.
Location: Worcester (Full-time office-based)
Salary: £13.50 per hour
Hours: 40 hours per week
Shift Pattern: 4 on, 4 off - 9pm to 8am
Security Clearance: DBS check required upon successful appointment
About the Role - Customer Service Representative
As a Customer Care Coordinator, you will serve as the primary point of contact for clients accessing our services, managing communications from service users, family members, and healthcare professionals. You will ensure all service user enquiries are handled in accordance with their individual support plans. If you have a genuine passion for delivering exceptional customer service, this opportunity is ideal for you.
Key Responsibilities - Customer Service Representative
- Customer Service & Communication
- Respond promptly to incoming calls with excellent customer service standards
- Update care records as necessary to ensure service user welfare
- Conduct scheduled outbound calls to monitor service user wellbeing
- Build strong rapport with service users to understand their individual needs
- Efficiently mobilise responder and emergency services when required
- Prioritise alerts and notifications effectively
- Provide proactive and reactive support following appropriate escalation procedures
- Distribute clinical information to ensure timely equipment and service delivery
- Provide care, support, and coordination according to co-produced care plans
- Maintain detailed process documentation and accurate record keeping
- Report equipment repairs and requirements to the relevant Service Centre
- Ensure service users remain well-informed and engaged with their care
Essential Requirements - Customer Service Representative
- Experience & Skills
- Previous experience in telephone-based customer service or customer care
- Exceptional communication skills with professional telephone manner
- Ability to adapt quickly to varying service user needs
- Strong organisational capabilities with attention to detail
- Proficiency in Microsoft Office applications
- Experience working with in-house systems and databases
- Commitment to maintaining caring and respectful communication standards
Application Details
Immediate start available for suitable candidates willing to begin on a temporary contract basis.
Nights Customer Care Coordinator in Worcester employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Customer Care Coordinator in Worcester
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Care Coordinator, you'll need to be on point with your phone manner. Try role-playing with a friend or family member to nail down your responses and build confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and interested in the role. Think about what you want to know about the team dynamics or how they handle service user feedback.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Nights Customer Care Coordinator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this role. We love hearing personal stories that connect your experience to our mission.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Hewett Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Customer Care Coordinator. Familiarise yourself with the key tasks like managing communications and responding to service user needs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since exceptional communication is crucial for this position, prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising clear and professional responses will also help you shine during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Think of specific instances where your attention to detail made a difference in your previous roles, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the job is the right fit for you.
