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For Companies At a Glance
- Tasks: Be the go-to person for clients, providing top-notch customer service and managing inquiries.
- Company: Join a dynamic recruitment agency focused on client satisfaction.
- Benefits: Full-time hours with a flexible 4 on/4 off schedule.
- Why this job: Make a real difference in clients' lives while working night shifts.
- Qualifications: Experience in telephone-based customer service and strong communication skills.
- Other info: Temporary contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency is seeking a Nights Customer Care Coordinator based in Worcester. The successful candidate will serve as the primary contact for clients, ensuring excellent customer service and managing inquiries.
Responsibilities include:
- Handling emergency responses
- Maintaining detailed records
- Providing administrative support
The ideal candidate should have experience in telephone-based customer service and strong communication skills. This role offers full-time hours on a temporary contract basis.
Night Care Coordinator - 4 on/4 off, 9pm-8am (Worcester) employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Care Coordinator - 4 on/4 off, 9pm-8am (Worcester)
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand what we do and how you can contribute to our mission of providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling inquiries and providing support, we recommend doing mock interviews with friends or family to get comfortable talking about your experience.
✨Tip Number 3
Prepare some questions to ask us during the interview. This shows your interest in the role and helps you figure out if we're the right fit for you too. Think about what you want to know about the team or the work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Night Care Coordinator - 4 on/4 off, 9pm-8am (Worcester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based customer service. We want to see how your skills match the role of a Night Care Coordinator, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a genuine interest in providing excellent customer service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing inquiries and emergency responses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Customer Service Basics
Make sure you brush up on your telephone-based customer service skills. Be ready to discuss specific examples of how you've handled inquiries or emergencies in the past. This will show that you understand the role and can provide excellent service.
✨Demonstrate Strong Communication Skills
Since communication is key for this position, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even role-play with a friend to build confidence.
✨Familiarise Yourself with Record Keeping
As part of the role involves maintaining detailed records, it’s a good idea to mention any experience you have with documentation or administrative tasks. Bring examples of how you’ve kept track of important information in previous roles.
✨Show Your Flexibility and Commitment
This job requires working nights, so be prepared to discuss your availability and willingness to adapt to a 4 on/4 off schedule. Highlight any previous experience you have with night shifts or similar work patterns to reassure them of your commitment.
