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- Tasks: Build and nurture long-term partnerships with high-profile clients while leading service reviews.
- Company: Thriving organisation focused on customer success and strategic partnerships.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a meaningful impact by shaping client relationships and driving customer engagement.
- Qualifications: Experience managing senior-level stakeholder relationships and strong communication skills.
- Other info: Join a values-driven team at a pivotal time in the company's growth.
The predicted salary is between 36000 - 54000 £ per year.
Senior Customer Relationship Manager
Location: Malvern
Salary: up to circa £45,000, depending on experience
If you are an experienced client relationship professional with a strong track record of working with senior stakeholders at a strategic level, this would be a fantastic opportunity to join a thriving and growing organisation and being the key support to the Head of Service Delivery. Our client is seeking a dynamic Senior Customer Relationship Manager to become the face of the organisation, responsible for building and nurturing long-term partnerships with high-profile clients.
This is a high-impact, client-facing role where you will lead service reviews, drive customer engagement, and help shape the strategic direction of the service delivery. You\’ll be a key liaison between internal teams and enterprise customers-ensuring expectations are exceeded and long-term value is delivered.
Some key duties and responsibilities will include (but not be limited to):
- Take ownership of strategic client relationships, acting as a trusted advisor and main point of contact for key accounts.
- Lead regular client-facing meetings and service reviews, ensuring service delivery meets and exceeds agreed standards.
- Collaborate with internal teams to deliver tailored, high-impact solutions that address client-specific challenges and business goals.
- Monitor and report on service performance using both qualitative and quantitative metrics to demonstrate value and identify areas for improvement.
- Identify opportunities for growth within existing accounts and help shape long-term customer success strategies.
- Mentor and support a small team of Customer Success Managers, fostering a culture of continuous improvement and high performance.
Skills and experience required:
- Proven experience managing senior-level stakeholder relationships in a B2B environment, ideally within a service-led business.
- Confident communicator with excellent interpersonal and presentation skills.
- Strategic thinker with the ability to understand client needs and translate them into actionable solutions.
- Strong analytical mindset with a focus on customer outcomes and service quality.
- Experience leading or mentoring teams is highly desirable.
This is a unique opportunity to join a fast-growing, values-driven organisation at a pivotal time in its development. If you\’re passionate about customer success, building strategic partnerships, and making a meaningful impact-this role could be your next step.
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Senior Customer Relationship Manager employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Senior Customer Relationship Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Be ready to share specific examples of how you've built strategic partnerships and driven customer success in the past.
✨Tip Number 3
Show off your soft skills! As a Senior Customer Relationship Manager, you'll need to communicate effectively and build trust with clients. Practice your presentation skills and be prepared to demonstrate your ability to engage with senior stakeholders during interviews.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you take the next step in your career. Plus, it shows you're genuinely interested in joining our thriving organisation.
We think you need these skills to ace Senior Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Relationship Manager. Highlight your experience with senior stakeholders and any strategic initiatives you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention specific examples that demonstrate your ability to build long-term partnerships.
Showcase Your Analytical Skills: Since this role involves monitoring service performance, make sure to highlight your analytical mindset. Share examples of how you've used data to drive decisions or improve service delivery in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the organisation addresses them. This will help you demonstrate your ability to build strategic partnerships and show that you’re already thinking like a trusted advisor.
✨Showcase Your Communication Skills
As a Senior Customer Relationship Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with senior stakeholders in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Demonstrate Strategic Thinking
Be ready to discuss how you’ve identified growth opportunities within existing accounts. Think of specific instances where your strategic insights led to successful outcomes. This will show that you can not only manage relationships but also drive customer success.
✨Prepare for Service Review Scenarios
Expect questions about leading service reviews and ensuring service delivery meets standards. Prepare to discuss how you would handle challenging situations or client feedback. This will illustrate your analytical mindset and focus on continuous improvement.