At a Glance
- Tasks: Engage with customers, convert enquiries into sales, and upsell products.
- Company: Join a busy and established team in Kidderminster.
- Benefits: Earn £12.71 per hour plus commission, with a supportive work environment.
- Other info: Work in a target-driven environment with opportunities for growth.
- Why this job: Perfect for those who love sales and want to make an impact.
- Qualifications: Previous sales or customer service experience is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Kidderminster
Salary: £12.71 per hour + commission
Hours: Monday to Friday, 8:30am - 5:00pm, fully office based
Are you confident talking to customers, understanding what they need and turning enquiries into sales? We are recruiting for a Sales & Customer Advisor to join a busy and established team in Kidderminster. This is a great opportunity for someone with previous sales, telesales, retail or customer service and sales experience who enjoys building rapport, recommending the right solution and closing the sale.
You’ll be dealing with customers who have already shown an interest in purchasing, helping them find the right product while identifying opportunities to upsell additional products, services and upgrades. This isn’t purely a customer service role. You’ll work towards sales targets, convert enquiries into orders and have the opportunity to earn commission based on your success.
What you’ll be doing:
- Handling inbound customer enquiries via telephone, live chat and email
- Converting enquiries into sales and working towards individual and team targets
- Asking the right questions to understand customer requirements and budgets
- Recommending suitable products and confidently asking for the order
- Identifying opportunities to upsell and cross-sell additional products and services
- Following up quotations, callback requests and incomplete online orders
- Developing strong knowledge across an extensive product range
- Supporting customers with pre-sale and after-sales enquiries
- Resolving customer queries and issues professionally
- Accurately recording customer interactions using internal systems
- Providing a high standard of service throughout the customer journey
About you:
We’re looking for someone who enjoys sales and is comfortable working in a target-driven environment. You’ll ideally have:
- Previous sales experience within a contact centre, telesales, retail or customer-facing environment
- Experience working towards sales, conversion or revenue targets
- A confident and friendly telephone manner
- The ability to build rapport quickly
- Confidence handling objections and closing sales
- A resilient and positive approach
- Strong written communication skills for email and live chat
- Good IT skills and the ability to use multiple systems
- A strong customer service mindset
Sales & Customer Advisor employer: Hewett Recruitment
As a Clinical Administrator in Worcester, you will join a supportive and compassionate team dedicated to enhancing patient care. Our office-based environment fosters collaboration and professional growth, offering opportunities for skill development and career advancement within the healthcare sector. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Advisor
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Customer Advisor at Hewett Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hewett Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Customer Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Customer Advisor
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hewett Recruitment:When writing your cover letter, make sure to tailor your message specifically for Hewett Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hewett Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hewett Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hewett Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
