At a Glance
- Tasks: Be the go-to person for customer support and maintenance on advanced engineering equipment.
- Company: Global engineering and tech firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and ongoing training.
- Other info: Exciting career progression opportunities in a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and equipment reliability.
- Qualifications: HND in Electrical Engineering or related field, with strong fault-finding skills.
The predicted salary is between 35000 - 45000 £ per year.
My client is a global engineering and technology business supporting leading manufacturers with advanced testing, measurement, and engineering solutions. Due to continued growth, they are seeking a Resident Engineer to be based on-site in Darlington, acting as the primary point of contact for customer support, maintenance, and technical service activities. This is an excellent opportunity for an electrically biased engineer with strong fault-finding skills who enjoys working directly with customers and taking ownership of equipment performance and reliability.
Resident Engineer Responsibilities:
- Acting as the primary on-site contact for customer technical concerns and equipment issues
- Diagnosing faults and carrying out repairs on specialist testing and measurement equipment
- Performing planned maintenance, servicing, and calibration activities
- Ensuring all calibration records, certificates, and service reports are completed accurately and issued on time
- Planning and managing maintenance schedules in line with company procedures
- Recording all service activity and producing detailed technical reports when required
- Logging, updating, and escalating issues through internal service management systems
- Building and maintaining strong relationships with customers and internal teams
- Supporting continuous improvement initiatives within the service department
- Travelling occasionally for training purposes within the UK and internationally
Resident Engineer Requirements:
- HND qualified in Electrical Engineering, Mechatronics, or a related engineering discipline, or equivalent industry experience
- Strong fault-finding and diagnostic skills
- Previous experience within an electrical, automation, controls, or automotive engineering environment
- Ability to work independently and manage workloads effectively
- Excellent communication and customer-facing skills
- PLC knowledge or experience would be advantageous
- Full UK Driving Licence
- Flexible and proactive approach to work
- Strong commitment to quality, safety, and customer service
Benefits:
- Competitive salary package
- 25 days holiday plus bank holidays
- 6% employer pension contribution with Aviva
- Vitality Private Medical Insurance (PMI)
- Health Shield Cash Plan
- Life Insurance (3x annual salary)
- Income Protection Scheme
- Ongoing technical training and professional development
- Opportunity to work with advanced engineering and testing technologies
- Career progression opportunities within a global engineering organisation
- Supportive and collaborative working environment
This Resident Engineer opportunity is based in Darlington and would suit candidates from electrical engineering, automation, controls, test equipment, maintenance engineering, mechatronics, or automotive engineering backgrounds looking for a varied and customer-focused role. To find out more, please apply today.
Resident Service Engineer employer: Hewett Recruitment
As a global engineering and technology leader, our company offers an exceptional work environment in Darlington, where you can thrive as a Resident Service Engineer. With a strong commitment to employee growth, we provide ongoing technical training, competitive benefits, and a supportive culture that values collaboration and innovation. Join us to take ownership of your career while working with cutting-edge technologies and building lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to fault-finding and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that highlight your technical abilities and problem-solving skills. This will help you stand out as a candidate who takes ownership of their work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resident Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical engineering skills and experience. We want to see how your background aligns with the Resident Service Engineer role, so don’t be shy about showcasing your fault-finding expertise and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to diagnose faults and maintain equipment, and show us your passion for customer service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This will help us understand your qualifications better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your electrical engineering principles and fault-finding techniques. Be ready to discuss specific examples from your past experiences where you've diagnosed and repaired equipment issues, as this will show your hands-on expertise.
✨Show Off Your Customer Skills
Since this role involves direct customer interaction, prepare to share instances where you've successfully managed customer concerns or built strong relationships. Highlight your communication skills and how you ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to maintenance and technical support. Think about how you would handle various challenges, such as a critical equipment failure or a tight deadline for service reports.
✨Demonstrate Your Proactive Approach
Talk about how you take initiative in your work, whether it's planning maintenance schedules or suggesting improvements. Companies love candidates who are not just reactive but also proactive in enhancing service quality and efficiency.
