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- Tasks: Be the go-to person for food safety queries and build strong relationships with customers and suppliers.
- Company: Join a global organisation passionate about food quality and safety.
- Benefits: Competitive salary of £40k, excellent benefits, and opportunities for growth.
- Why this job: Make a real impact in food safety while developing your career in a supportive environment.
- Qualifications: Degree in food science or 3 years' experience in a technical food role.
- Other info: Dynamic team atmosphere with plenty of room for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
If you are passionate about food safety and quality and thrive on problem-solving and building strong relationships with customers and suppliers, this would be a perfect opportunity to be part of a global organisation who offers genuine opportunity for progression and development.
The role of the Food Technical Support Manager is to be the first point of contact for all technical queries relating to product complaints and non-conformances. This is a key role in ensuring compliance with food safety regulations while maintaining excellent relationships with stakeholders.
Some key duties and responsibilities will include (but not be limited to):
- Develop and maintain strong relationships with customers and suppliers, ensuring all technical objectives are met.
- Handle customer complaints, ensuring they are logged, investigated, and responded to in a timely manner, while also identifying trends.
- Investigate and resolve customer technical enquiries efficiently and effectively.
- Work with suppliers to resolve technical issues, ensuring corrective actions are in place.
- Monitor and report against key performance indicators (KPIs) at both business unit and company levels.
- Ensure due diligence and compliance with all legal and food safety requirements across our supplier base.
- Maintain systems and procedures to ensure customer and supplier specifications meet agreed standards and deadlines.
- Support the technical team by sharing workloads during peak periods.
- Oversee compliance with customer Codes of Practice, Specifications, and Policies, ensuring best practices are implemented.
- Manage all key supplier technical information, ensuring visibility and accessibility for relevant personnel.
- Liaise with Port Health when necessary.
Key Skills and Experience:
- Strong multitasking and project management skills.
- A degree (or equivalent) in food science or a related subject OR at least 3 years of experience in a technical role within the food industry.
- Exceptional verbal and written communication skills.
- Excellent presentation abilities.
- Effective time management to meet critical deadlines.
- A proactive and solution-focused approach.
Based in Malvern, our client offers an excellent and supportive team environment, opportunities for development and progression and a salary of c £40k + excellent benefits.
Food Technical Support Manager in Malvern employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Technical Support Manager in Malvern
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills with real-life scenarios. Think about how you would handle customer complaints or technical issues, and be ready to share those examples during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Food Technical Support Manager in Malvern
Some tips for your application 🫡
Show Your Passion for Food Safety: Make sure to highlight your enthusiasm for food safety and quality in your application. We want to see that you genuinely care about these areas, as they are crucial for the role of Food Technical Support Manager.
Tailor Your Experience: When detailing your experience, focus on relevant roles where you've handled technical queries or customer complaints. We love seeing how your background aligns with our needs, so don’t hold back on those specific examples!
Communicate Clearly: Since exceptional communication skills are key for this position, ensure your written application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Stuff
Make sure you brush up on food safety regulations and quality standards relevant to the role. Familiarise yourself with common technical queries and complaints in the food industry, as well as how to handle them effectively.
✨Build Rapport
Since this role involves building strong relationships with customers and suppliers, practice your interpersonal skills. Think of examples where you've successfully resolved issues or built connections in previous roles to share during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to finding solutions.
✨Be KPI Savvy
Understand key performance indicators (KPIs) that are relevant to the role. Be ready to discuss how you've monitored and reported on KPIs in past positions, and how you can apply that experience to ensure compliance and excellence in this new role.
