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- Tasks: Provide hands-on IT support and troubleshoot user issues in a dynamic environment.
- Company: Growing tech business in Hereford with a collaborative team culture.
- Benefits: Competitive salary, exposure to new technologies, and supportive team environment.
- Why this job: Join a vibrant team and enhance your technical skills while making a real impact.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
- Other info: Opportunity for career growth and involvement in exciting projects.
The predicted salary is between 28000 - 35000 ÂŁ per year.
A growing technology business based in Hereford is looking for an IT Support Engineer to join their team, providing handsâon support across a range of systems, users and technologies. This is a fully onâsite role where you'll be a key part of the internal IT function, supporting users, maintaining systems and helping to keep dayâtoâday operations running smoothly.
The role:
- Providing 1st and 2nd line support, acting as a key point of contact for IT queries and ensuring issues are resolved efficiently.
- Providing helpdesk support and managing incoming IT tickets.
- Troubleshooting hardware, software and user issues.
- Supporting Microsoft 365 environments (including email and user management).
- Working with Active Directory / Azure AD.
- Assisting with system configuration, installation and testing.
- Monitoring systems and supporting network operations.
- Maintaining accurate documentation and ticket updates.
- Supporting users with varying levels of technical ability.
- Assisting with IT equipment, asset tracking and general administration.
- Collaborating with internal teams and supporting wider business needs.
Youâll also have the opportunity to get involved in new technologies, system improvements and ongoing projects.
About you:
- Previous experience in an IT support / service desk role.
- Strong troubleshooting skills across desktop and user environments.
- Knowledge of Microsoft 365 and Windows environments.
- Familiarity with Active Directory (or Azure AD).
- Good communication skills and a userâfocused approach.
- Able to work independently and as part of a team.
- Organised, adaptable and comfortable in a fastâpaced environment.
- Any experience with networking tools, security systems or monitoring platforms would be beneficial, but not essential.
Whatâs on offer:
- ÂŁ28,000 - ÂŁ35,000 depending on experience.
- Varied, handsâon role with exposure to a wide range of technologies.
- Opportunity to develop your technical skills.
- Supportive and collaborative team environment.
IT Support Engineer in London employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Engineer in London
â¨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
â¨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
â¨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions and role-play with a friend. The more comfortable you are, the better you'll perform when it counts.
â¨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so donât be shy about showcasing your troubleshooting abilities and familiarity with Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves supporting users with varying levels of technical ability, make sure to demonstrate your communication skills in your application. We love candidates who can explain complex tech stuff in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from our team!
How to prepare for a job interview at Hewett Recruitment
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and general troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues, as this will show your practical experience.
â¨Show Off Your Communication Skills
Since you'll be supporting users with varying levels of technical ability, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for the role.
â¨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support situations. Think about past experiences where you successfully managed helpdesk tickets or resolved user issues, and be ready to share those stories.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, ongoing projects, or new technologies theyâre exploring. This shows your genuine interest in the role and helps you assess if it's the right fit for you.