At a Glance
- Tasks: Support customers and internal teams throughout the order lifecycle in a dynamic environment.
- Company: Established technical manufacturing and distribution business in Stourbridge.
- Benefits: Competitive salary, hands-on training, and opportunities for personal growth.
- Other info: Office-based role with a collaborative culture and room for career advancement.
- Why this job: Join a growing team and develop your skills while making a real impact.
- Qualifications: Strong communication skills and attention to detail; experience in sales support is a plus.
The predicted salary is between 28000 - 32000 € per year.
An established and growing technical manufacturing / distribution business is looking to recruit an Internal Sales / Sales Support professional to join its operations team in Stourbridge. This is a varied, hands‑on role supporting customers and working closely with internal teams across sales, technical, purchasing and warehouse functions. The position would suit someone who enjoys being involved in the full order lifecycle, has strong attention to detail, and is keen to develop technical product knowledge over time.
The Role
- You will act as a key point of contact for customers, ensuring enquiries, quotations and orders are handled accurately and efficiently, while supporting internal processes and continuous improvement.
Responsibilities:
- Handling inbound customer enquiries by phone and email
- Preparing and issuing quotations in a timely and accurate manner
- Processing sales orders on the company ERP system (SAP Business One)
- Supporting customers with product catalogue selection (full training provided)
- Liaising with sales, technical, purchasing and warehouse teams to ensure smooth order fulfilment
- Assisting with purchasing processes and providing stock analysis information when required
- Gaining an understanding of basic warehouse operations (goods in, picking and despatch)
- Supporting the development of special builds and new UK‑assembled product lines
- Maintaining accurate customer and sales records in line with company procedures
- Participating in internal meetings and contributing ideas to improve processes
- Taking on additional reasonable duties as required by management
Requirements:
- This role would suit an organised, proactive individual who is comfortable working across teams and systems in a busy, detail‑driven environment.
- Previous experience in internal sales, sales support, sales administration or customer service
- Strong communication skills, both written and verbal
- High attention to detail and accuracy when processing orders and data
- Confident IT skills, including Microsoft Word and Excel
- Ability to manage your own workload and work using initiative
- Willingness to learn new systems, processes and technical product knowledge
Desirable (but not essential):
- Experience selling or supporting technical, electrical or industrial products
- ERP system experience (particularly SAP Business One)
- Exposure to stock control, purchasing or warehouse coordination
Internal Sales Support employer: Hewett Recruitment
Join a dynamic and supportive team at our established technical manufacturing and distribution business in Stourbridge, where your contributions will be valued and recognised. We offer a collaborative work culture that encourages personal and professional growth, with comprehensive training provided to enhance your technical product knowledge. Enjoy a competitive salary, a stable Monday to Friday schedule, and the opportunity to be part of a company committed to continuous improvement and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries and liaising with various teams, being clear and confident in your communication is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Show off your organisational skills! Prepare for the interview by creating a list of questions you have about the role and the company. This not only shows your interest but also helps you stand out as someone who can manage their workload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Internal Sales Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Internal Sales Support role. Highlight any previous experience in sales support or customer service, and don’t forget to mention your attention to detail!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional, and show us your personality!
Show Off Your Tech Skills:Since we use SAP Business One, it’s a good idea to mention any experience you have with ERP systems or similar software. If you’re a whiz with Microsoft Word and Excel, let us know how you’ve used these tools in past roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Hewett Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and requirements, especially around handling customer enquiries and processing sales orders. This will help you demonstrate how your skills align with what they’re looking for.
✨Brush Up on Technical Knowledge
Since this role involves supporting technical products, take some time to learn about the types of products the company offers. Even if you don’t have a technical background, showing a willingness to learn and develop product knowledge can set you apart from other candidates.
✨Practice Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly. You might be asked to handle a mock customer enquiry during the interview, so think about how you would respond to ensure accuracy and efficiency in your answers.
✨Show Your Organisational Skills
This position requires someone who can manage their workload effectively. Be prepared to discuss examples from your past experiences where you successfully organised tasks or improved processes. Highlighting your attention to detail will also resonate well with the interviewers.
