At a Glance
- Tasks: Support smooth venue operations and deliver exceptional client experiences.
- Company: Growing business in Eastnor with a focus on high-end client service.
- Benefits: Supportive team culture, training opportunities, and varied responsibilities.
- Other info: Flexibility to work alternate Saturdays and a full UK driving licence required.
- Why this job: Join a dynamic environment where your organisational skills shine and make a real impact.
- Qualifications: Experience in hospitality or customer service, strong communication, and IT skills.
The predicted salary is between 24000 - 27000 £ per year.
Location: Eastnor, Herefordshire
Job Type: Full-time | 5-day shift pattern (including alternate Saturdays)
Temp Ongoing Contract - Immediate start
About the Opportunity
We are currently recruiting for a growing business in Eastnor, Herefordshire, seeking a Senior Business Administrator to join their client experience team. This is a fantastic opportunity for someone who thrives in a customer-focused, fast-paced environment and enjoys delivering exceptional service within a high-end brand setting.
About the Role
As a Senior Business Administrator, you will play a key role in supporting the smooth running of venue operations and delivering a seamless client journey from start to finish. You will be responsible for a mix of administrative, customer service, and coordination tasks, ensuring all client interactions meet the highest standards.
Key Responsibilities
- Prepare client journey touchpoint assets
- Support client engagement and deliver exceptional customer service
- Prepare and maintain client-facing areas to venue standards
- Handle booking enquiries, process payments, and make outbound client calls
- Input, update, and manage client data accurately
- Coordinate client catering requirements
- Maintain booking systems and associated schedules (Checkfront)
- Align client activity with product expert schedules
- Provide general administrative support to ensure smooth daily operations
About You
We are looking for someone who is confident, organised, and passionate about delivering excellent service. You will ideally have:
- Experience in hospitality, customer service, or a client-facing administrative role
- Strong communication skills, both written and verbal
- Excellent organisational and planning abilities
- Ability to work independently and support wider team functions
- A proactive, enthusiastic, and professional attitude
- Good numeracy skills
- Strong IT skills including Microsoft Office (Excel and PowerPoint)
- A full UK driving licence
- Flexibility to work alternate Saturdays as part of a 5-day rota
What's on Offer
- A supportive and professional team culture
- Varied and engaging day-to-day responsibilities
- Training and development opportunities
- A unique client experience-focused workplace
How to Apply
If you are a motivated and detail-oriented individual with a passion for customer experience, we would love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Administrator in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hewett Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hewett Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Business Administrator in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hewett Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Hewett Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hewett Recruitment!
How to prepare for a job interview at Hewett Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
