At a Glance
- Tasks: Support sales and service with admin tasks, customer enquiries, and diary management.
- Company: Join a leading company in contamination control instrumentation.
- Benefits: Earn £12.21 per hour for part-time work, flexible hours.
- Other info: Immediate start available; perfect for students seeking part-time work.
- Why this job: Be the first point of contact and make a difference in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 12 - 16 £ per hour.
Location: Malvern
Salary: £12.21 per hour
Hours: Part-time, 2 days per week
Start Date: Immediate start available
About the Role
We are seeking a Sales & Service Administrator to join our clients team. Our client specialises in the sale, service, and calibration of contamination control instrumentation, serving diverse industries including pharmaceutical, electronics, semi-conductor, automotive, and medical devices. This is an excellent opportunity to support our sales and service department in a varied administrative role.
Key Responsibilities
- Act as the first point of contact for customer telephone enquiries
- Manage and maintain engineers' diaries and schedules
- Generate quotes, invoices, and delivery notes
- Coordinate imports and exports with international suppliers and customers
- Process service bookings, create RMAs, and assign job numbers
- Purchase instruments and components as required
- Handle packing and unpacking of instruments and spare parts
- Liaise with the accounts department to support company financial processes
Essential Skills & Experience
- Strong communication skills with an excellent telephone manner
- Proven customer service abilities
- Proficiency in Microsoft Word and Excel
- Previous administrative experience, ideally within a sales or service environment
- Flexible approach to working practices
- Strong teamwork skills
- Excellent written and spoken English
Desirable Skills
- Experience working with CRM systems
How to Apply
If you’re an organised, customer-focused administrator looking for a part-time role with immediate availability, we’d love to hear from you.
Sales & Service Administrator - Part Time in Great Malvern employer: Hewett Recruitment
Join our dynamic team in Malvern as a Sales & Service Administrator, where you'll enjoy a supportive work culture that values collaboration and customer service excellence. With flexible part-time hours and opportunities for professional growth, this role offers a rewarding experience in a company dedicated to innovation in contamination control instrumentation across various industries. Embrace the chance to make a meaningful impact while working in a friendly environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Administrator - Part Time in Great Malvern
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hewett Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hewett Recruitment and let us see your personality shine through!
We think you need these skills to ace Sales & Service Administrator - Part Time in Great Malvern
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hewett Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Hewett Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hewett Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hewett Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hewett Recruitment will surely appreciate.
