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- Tasks: Be the go-to person for food safety queries and build strong relationships with customers and suppliers.
- Company: Join a global organisation dedicated to food quality and safety.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Why this job: Make a real impact in food safety while developing your skills in a supportive environment.
- Qualifications: Degree in food science or 3 years of relevant experience required.
- Other info: Dynamic team atmosphere with plenty of room for growth.
The predicted salary is between 24000 - 36000 £ per year.
If you are passionate about food safety and quality and thrive on problem-solving and building strong relationships with customers and suppliers, this would be a perfect opportunity to be part of a global organisation who offers genuine opportunity for progression and development.
The role of the Food Technical Support Manager is to be the first point of contact for all technical queries relating to product complaints and non-conformances. This is a key role in ensuring compliance with food safety regulations while maintaining excellent relationships with stakeholders.
Some key duties and responsibilities will include (but not be limited to):
- Develop and maintain strong relationships with customers and suppliers, ensuring all technical objectives are met.
- Handle customer complaints, ensuring they are logged, investigated, and responded to in a timely manner, while also identifying trends.
- Investigate and resolve customer technical enquiries efficiently and effectively.
- Work with suppliers to resolve technical issues, ensuring corrective actions are in place.
- Monitor and report against key performance indicators (KPIs) at both business unit and company levels.
- Ensure due diligence and compliance with all legal and food safety requirements across our supplier base.
- Maintain systems and procedures to ensure customer and supplier specifications meet agreed standards and deadlines.
- Support the technical team by sharing workloads during peak periods.
- Oversee compliance with customer Codes of Practice, Specifications, and Policies, ensuring best practices are implemented.
- Manage all key supplier technical information, ensuring visibility and accessibility for relevant personnel.
- Liaise with Port Health when necessary.
Key Skills and Experience:
- Strong multitasking and project management skills.
- A degree (or equivalent) in food science or a related subject OR at least 3 years of experience in a technical role within the food industry.
- Exceptional verbal and written communication skills.
- Excellent presentation abilities.
- Effective time management to meet critical deadlines.
- A proactive and solution-focused approach.
Based in Malvern, our client offers an excellent and supportive team environment, opportunities for development and progression and a salary of c £40k + excellent benefits.
Food Technical Support Manager in Great Malvern employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Technical Support Manager in Great Malvern
✨Tip Number 1
Network like a pro! Reach out to people in the food industry, especially those who work in technical roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of food safety regulations and technical problem-solving. Be ready to share examples from your experience that showcase your skills in handling customer complaints and resolving technical issues.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities that match your passion for food safety and quality – we’ve got some great roles waiting for you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Food Technical Support Manager position.
We think you need these skills to ace Food Technical Support Manager in Great Malvern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Food Technical Support Manager. Highlight your experience in food safety, quality assurance, and any relevant technical roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for food safety and your problem-solving skills. Tell us why you're excited about this opportunity and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure your written application reflects your exceptional communication abilities. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Stuff
Make sure you brush up on food safety regulations and quality standards relevant to the role. Familiarise yourself with common technical queries and complaints in the food industry, as this will show your expertise and readiness to tackle challenges head-on.
✨Build Rapport
Since the role involves building strong relationships with customers and suppliers, practice your interpersonal skills. Think of examples where you've successfully resolved issues or built connections in previous roles, and be ready to share these during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've effectively handled technical enquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive and solution-focused approach.
✨Be KPI Savvy
Understand the key performance indicators (KPIs) that are important for the role. Be prepared to discuss how you’ve monitored and reported on KPIs in past positions, and how you can contribute to maintaining high standards in this new role.
