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- Tasks: Process orders, handle inquiries, and manage customer records daily.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Perfect for detail-oriented individuals who thrive in a collaborative setting.
- Qualifications: Strong admin skills and IT proficiency, especially in Microsoft Office.
- Other info: Ideal for those passionate about customer service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
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Process orders and related paperwork promptly and accurately.
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Handle customer inquiries and orders through phone and email.
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Manage customer amendments, from sales orders to dispatching and invoicing.
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Maintain up-to-date customer records and ensure smooth coordination with other departments.
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Manage online customer portals, ensuring information is up-to-date and accurate.
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Support the team with filing, archiving, and administrative duties.
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Ensure smooth handling of product returns and manage customer complaints until resolution.
If you are detail-oriented, organised, and passionate about delivering excellent customer service this would be a great opportunity to join as Customer Service Administrator within the Customer Services team., * Strong administrative experience.
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IT proficiency, including Microsoft Office (Excel, Word, PowerPoint).
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Experience using customer portals for administration tasks.
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A hands-on, team-oriented approach with excellent communication and customer service skills.
Customer Services Administrator employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with common customer service software and online portals. Being comfortable with these tools will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to customer inquiries clearly and concisely, as this is crucial for handling customer orders and complaints effectively.
✨Tip Number 3
Demonstrate your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to maintain accurate customer records and coordinate with different departments.
✨Tip Number 4
Show your passion for customer service by sharing specific instances where you went above and beyond to resolve a customer's issue. This will resonate with us and illustrate your commitment to delivering excellent service.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your strong administrative experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer inquiries, processed orders, and handled complaints.
Showcase IT Proficiency: Clearly demonstrate your IT skills, especially with Microsoft Office applications like Excel, Word, and PowerPoint. Mention any experience you have with customer portals and how you've used them in previous roles.
Emphasize Communication Skills: Since the role requires excellent communication and customer service skills, include examples in your application that showcase your ability to handle customer inquiries effectively, both over the phone and via email.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'detail-oriented', 'organised', and 'team-oriented', to make your application stand out.
How to prepare for a job interview at Hewett Recruitment
✨Show Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you successfully managed paperwork, processed orders, or maintained customer records. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate IT Proficiency
Since the job requires IT proficiency, especially in Microsoft Office, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you utilized Excel, Word, or PowerPoint effectively.
✨Emphasize Customer Service Experience
Prepare to share examples of how you've handled customer inquiries and complaints in the past. Discuss your approach to resolving issues and ensuring customer satisfaction, as this is crucial for the role.
✨Highlight Team Collaboration
The role requires a hands-on, team-oriented approach. Be ready to discuss how you've worked collaboratively with others in previous positions. Share instances where you coordinated with different departments to achieve a common goal.
