Customer Service Administrator
Droitwich Spa £13.00 per hour Temporary - permanent Opportunity
Monday to Friday / Full time / Office Based
Are you an experienced Customer Service Administrator looking for a term opportunity with a friendly and supportive team?
We are recruiting on behalf of a well-established company in Droitwich Spa for a Customer Service Administrator to join their busy office. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating workloads and providing outstanding service, with the potential to secure a permanent position.
This role would suit candidates with experience as a Customer Service Advisor, Service Coordinator, Scheduler, Customer Support Administrator, Helpdesk Administrator, Call Handler or Office Administrator.
What You'll Be Doing
As a key member of the customer service team, you will be responsible for ensuring customers receive a professional and efficient service from initial contact through to job completion.
Your duties will include:
- Handling incoming and outgoing customer calls in a professional and friendly manner
- Providing customers with updates on the progress of their jobs
- Scheduling and coordinating work with field-based engineers
- Communicating important job information accurately and efficiently
- Following up with customers after work has been completed to ensure satisfaction
- Resolving customer queries and complaints in a timely and professional manner
- Updating internal systems and maintaining accurate records
- Supporting the wider team with general administration duties
What We're Looking For
To be successful in this role, you will have:
- Previous customer service or administration experience
- A confident and professional telephone manner
- Excellent communication and interpersonal skills
- Strong organisation and time management abilities
- Good IT skills and experience updating computer systems
- The ability to prioritise workload and work independently
- A proactive approach to problem-solving
- Experience coordinating engineers, appointments or service visits would be advantageous but is not essential
What's On Offer?
- £13.00 per hour
- Monday to Friday working hours
- Flexible start times of 8:00am or 9:00am
- 1 Saturday per month
- Temp - Perm
- Friendly and supportive working environment
- Immediate start available
If you are passionate about delivering excellent customer service and are looking for a stable role with long-term prospects, we would love to hear from you.
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Customer Service Administrator employer: Hewett Recruitment
As a Clinical Administrator in Worcester, you will join a supportive and compassionate team dedicated to enhancing patient care. Our office-based environment fosters collaboration and professional growth, offering opportunities for skill development and career advancement within the healthcare sector. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where your contributions truly make a difference.
