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- Tasks: Manage client relationships and oversee the full order lifecycle for assigned accounts.
- Company: Dynamic company in Redditch focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact on client success.
- Qualifications: Experience in account management or customer service; strong communication skills required.
- Other info: Great opportunity for career advancement in a collaborative setting.
The predicted salary is between 30000 - 36000 £ per year.
Job Title: Customer Account Executive
Location: Redditch, UK
Salary: £31,440 per annum
Contract Type: Temporary, ongoing
Hours: 9am till 5pm
Job Description:
We are seeking a proactive and customer-focused Customer Account Executive to join our team in Redditch. This role is key in managing and developing client relationships, ensuring operational excellence, and supporting strategic growth. You will act as the primary point of contact for assigned accounts, overseeing the full order lifecycle, collaborating with internal teams, and delivering solutions tailored to meet client expectations and business objectives.
If you thrive in a fast-paced environment, enjoy problem-solving, and excel at building trust with clients, this is the role for you.
Key Responsibilities:
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Own the Customer Relationship: Act as the primary liaison for assigned accounts, building long-term partnerships through trust, responsiveness, and a thorough understanding of client needs. Maintain regular and proactive communication.
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Drive Strategic Order Fulfilment: Oversee the complete order lifecycle-from initial entry (including EDI) to delivery-ensuring accuracy, timeliness, and alignment with customer expectations. Resolve EDI issues promptly and identify process improvements.
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Collaborate Cross-Functionally: Work with internal teams including Sales, Planning, Production, Supply Chain, Logistics, and Quality to ensure seamless order execution and proactively address potential bottlenecks. Be the voice of the customer within the business.
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Manage Escalations and Risk: Identify and resolve issues before they escalate, maintaining high service levels and customer satisfaction.
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Enhance Client Communication: Provide clear updates on order status, process changes, and best practices to foster transparency and trust.
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Support Continuous Improvement: Contribute to initiatives that improve order accuracy, reduce lead times, and enhance the customer experience.
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Align with Commercial Strategy: Identify upselling opportunities, monitor account performance, and align daily activities with broader commercial goals. Anticipate client needs and market trends.
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Facilitate Client Engagements: Coordinate and support customer visits, reviews, and audits to strengthen relationships and demonstrate operational excellence.
Skills, Experience & Qualifications:
Essential:
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Proven experience in account management, customer service, or a related role
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College or university degree (or equivalent)
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
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Strong written and verbal communication skills
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Excellent organisational skills and the ability to manage multiple accounts simultaneously
- Core Competencies:
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Strong relationship-building and client management skills
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Experience managing full order lifecycle, including EDI and manual orders
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Ability to collaborate effectively across multiple departments
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Competent in maintaining accurate documentation and meeting KPIs
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Comfortable with CRM systems, ERP tools, and data dashboards
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Customer Account Executive employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can help. When you walk in, show them you’re not just another candidate; you’re the one who can build those long-term partnerships they’re after.
✨Tip Number 3
Practice your communication skills! As a Customer Account Executive, you'll need to convey information clearly and build trust with clients. Role-play with a friend or use online resources to sharpen your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Executive role. Highlight your experience in account management and customer service, and don’t forget to mention any relevant skills like EDI management or cross-functional collaboration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building client relationships and problem-solving. Be sure to mention how you can contribute to our team’s success at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and professional while still showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in account management. Prepare specific examples of how you've built relationships with clients and resolved issues. This will show that you understand the importance of being a proactive liaison.
✨Master the Order Lifecycle
Brush up on your knowledge of the order lifecycle, especially EDI processes. Be ready to discuss how you've managed orders from start to finish in previous roles. Highlight any improvements you've made to streamline processes or enhance customer satisfaction.
✨Showcase Your Collaboration Skills
Since this role involves working with various internal teams, think of examples where you've successfully collaborated across departments. Be prepared to explain how you’ve addressed potential bottlenecks and ensured smooth order execution.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've identified and resolved issues before they escalated. This could be anything from managing client expectations to improving service levels. Showing your proactive approach will resonate well with the interviewers.
