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- Tasks: Provide first line IT support and troubleshoot technical issues for various customers.
- Company: Established digital company with a focus on innovation and customer service.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real difference in IT support while enhancing your career.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication abilities.
The predicted salary is between 25000 - 32000 £ per year.
An established Digital company is looking to recruit a First Line IT Support Engineer to join their team. This is a great opportunity for someone with experience in IT support who enjoys problem solving, working with a variety of technologies, and delivering excellent customer service. The role offers the chance to support multiple customers and environments while continuing to develop your technical skills.
The position is primarily focused on providing remote IT support through a Service Desk environment, with occasional onsite visits to customer locations when required. You will be responsible for troubleshooting technical issues, responding to support requests, and ensuring systems remain operational for a range of business users.
Key responsibilities include:
- Providing first line technical support via phone, email and remote tools
- Logging, managing and resolving incidents and service requests
- Supporting Windows based environments and Microsoft 365 services
- Troubleshooting hardware, software, and user issues
- Maintaining clear documentation of support requests and system updates
- Working with internal teams and third-party providers when required
- Occasional onsite customer support
About You
The successful candidate will have experience in an IT support role and be comfortable working in a fast-paced Service Desk environment.
Key skills include:
- Experience supporting Windows environments
- Knowledge of Microsoft 365 including Teams and SharePoint
- Strong troubleshooting and problem-solving ability
- Good communication and customer service skills
- Ability to prioritise and manage multiple support requests
- Organised approach with attention to detail
IT Support Service Desk in Cheltenham employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Service Desk in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond for users. Remember, it's all about making their experience as smooth as possible.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to get noticed by our hiring team. Don’t miss out!
We think you need these skills to ace IT Support Service Desk in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows environments and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you enjoy problem-solving. We love hearing about your customer service experiences, so share some examples that demonstrate your skills.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Hewett Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and Microsoft 365 services. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your problem-solving skills and technical expertise.
✨Practice Your Communication Skills
Since you'll be providing support via phone and email, practice explaining technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and effectively, especially when dealing with non-technical users.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you went above and beyond to help a user or resolved a particularly tricky issue, as this will highlight your commitment to customer satisfaction.
✨Be Organised and Detail-Oriented
Demonstrate your ability to manage multiple support requests by discussing your organisational strategies. Bring up any tools or methods you use to keep track of incidents and service requests, as this will show that you can handle the fast-paced environment of a Service Desk.