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- Tasks: Join our team to process orders, handle inquiries, and manage customer records.
- Company: Be part of a dynamic Customer Services team focused on excellence.
- Benefits: Enjoy a structured work schedule with a 4.30pm finish on Fridays.
- Why this job: Great opportunity to develop your admin skills while delivering top-notch customer service.
- Qualifications: Strong admin experience and IT proficiency, especially in Microsoft Office.
- Other info: This is a fully office-based role in Ledbury, Monday to Friday.
The predicted salary is between 21000 - 28000 £ per year.
Customer Service Administrator If you are detail-oriented, organised, and passionate about delivering excellent customer service this would be a great opportunity to join as Customer Service Administrator within the Customer Services team. Some key responsibilities will include (but not be limited to):: Process orders and related paperwork promptly and accurately. Handle customer inquiries and orders through phone and email. Manage customer amendments, from sales orders to dispatching and invoicing. Maintain up-to-date customer records and ensure smooth coordination with other departments. Manage online customer portals, ensuring information is up-to-date and accurate. Support the team with filing, archiving, and administrative duties. Ensure smooth handling of product returns and manage customer complaints until resolution. Skills and experience required: Strong administrative experience. IT proficiency, including Microsoft Office (Excel, Word, PowerPoint). Experience using customer portals for administration tasks. A hands-on, team-oriented approach with excellent communication and customer service skills. Based in Ledbury, this position is fully office based Mon – Fri 8.30am – 5.00pm and 4.30pm finish on Friday. Salary – £23,500 AMRT1_UKTJ …
Customer Services Administrator employer: Hewett Recruitment Careers
Contact Detail:
Hewett Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with common customer service software and online customer portals. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to common customer inquiries and complaints to showcase your ability to handle various situations effectively.
✨Tip Number 3
Highlight your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will help illustrate your ability to keep customer records and orders in order.
✨Tip Number 4
Research StudySmarter's values and customer service philosophy. Being able to align your personal approach to customer service with our company culture can make a strong impression during the interview.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative experience and IT proficiency, especially with Microsoft Office. Use specific examples that demonstrate your customer service skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention how your skills align with the responsibilities listed in the job description, such as handling customer inquiries and managing online customer portals.
Highlight Relevant Experience: In your application, emphasize any previous roles where you managed customer records or handled complaints. This will show that you have the hands-on, team-oriented approach they are looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at Hewett Recruitment Careers
✨Show Your Attention to Detail
As a Customer Service Administrator, being detail-oriented is crucial. During the interview, provide examples of how you've successfully managed tasks that required precision, such as processing orders or maintaining customer records.
✨Demonstrate Your IT Proficiency
Make sure to highlight your experience with Microsoft Office and any customer portals you've used. You might be asked to discuss specific tools or software, so be prepared to explain how you've utilized them in previous roles.
✨Emphasize Your Communication Skills
Since the role involves handling customer inquiries and complaints, it's important to showcase your communication skills. Share examples of how you've effectively resolved customer issues or collaborated with team members to improve service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing a product return or dealing with a difficult customer. Think through your responses ahead of time, focusing on your problem-solving approach and customer service philosophy.
