At a Glance
- Tasks: Manage medical reports, liaise with patients, and support the practice team.
- Company: Friendly healthcare practice in Clapham with a supportive team environment.
- Benefits: Part-time hours, competitive pay, and a chance to make a difference in patient care.
- Other info: Flexible role with opportunities for professional development.
- Why this job: Join a dynamic team and gain valuable experience in the NHS.
- Qualifications: Strong IT skills, customer service experience, and knowledge of medical records.
The predicted salary is between 11 - 16 £ per hour.
We are recruiting for a part-time administrator at our practice based in Clapham, SW4. The role is for 15 hours per week, with 5 hours per day to be worked between 9am-5pm on Monday, Wednesday, and Friday. The hourly rate is £13.85.
The successful candidate will be an integral part of our Primary Care team, supporting the delivery of high standard patient care. As the first point of contact for our patients and Primary Care Support England, they will have excellent customer service experience in the NHS registration process and management of medical records, as well as experience of the EMIS clinical system.
Key Responsibilities:
- Managing all aspects of Medical Reports/SARS/Private letters and forms
- Managing the IGPR system and software
- Liaising with patients and practice staff in relation to the above
- Ordering supplies for the practice - medical, stationery, toners
- Providing support to our administrator and reception team as required
The successful candidate will be required to be flexible, providing cover for annual leave and sick leave.
Main Duties:
- Managing and processing requests for Medical Reports and SARS requests
- Ensuring all details are logged onto a spreadsheet and reviewed accordingly
- Responsible for processing requests within specific time frames & following correct processes
- Managing requests for completion of private forms and discussing fees with both patients and clinicians
- Managing requests from outside agencies for reports such as Child Protection/Police
- Maintaining the IGPR data and software
- Being the liaison between insurance companies and patients regarding reports
- Redacting record entries relating to SARS and liaising with clinicians as required
- First point of contact for patients regarding requests and queries
- Managing and responding to tasks sent by reception & clinical team in a timely manner
- Ordering supplies and ensuring stock is managed effectively
Other Duties:
- Providing cover in the absence of the registration administrator
- Attending practice meetings and suitable educational courses
- Completing mandatory Practice Index modules as required
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with practice policies.
Health & Safety:
The post-holder will assist in promoting and maintaining health, safety, and security as defined in the practice health & safety policy.
Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Quality:
The post-holder will strive to maintain quality within the practice and contribute to the effectiveness of the team.
Communication:
The post-holder should recognise the importance of effective communication within the team and with patients.
Person Specification:
- Excellent IT skills including Excel/Word
- Working knowledge of EMIS
- Excellent knowledge of Data Protection and Access to Medical Records
- Ability to work autonomously and as part of a team
- Excellent communication skills both written and verbal
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a satisfactory DBS disclosure will be required.
Practice Administrator employer: Hetherington Group Practice
At Hetherington Group Practice, we pride ourselves on fostering a friendly and supportive work environment where teamwork and collaboration are at the heart of our operations. Located in the vibrant area between Brixton and Clapham, we offer our employees opportunities for personal development and a healthy work-life balance, ensuring that every team member feels valued and empowered to grow within their role. Join us to be part of a dedicated team that is committed to providing exceptional healthcare services to our community.
Contact Details:
Hetherington Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Administrator
✨Tip Number 1
Get to know the practice! Research their values and services so you can tailor your conversation during the interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Practice Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Administrator role. Highlight your relevant experience with NHS registration processes, EMIS clinical systems, and any customer service skills that make you a great fit for our team.
Show Off Your IT Skills:Since excellent IT skills are a must, don’t forget to mention your proficiency in Excel, Word, and any experience with IGPR software. If you've worked with medical records before, let us know how you managed that!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hetherington Group Practice
✨Know Your Stuff
Make sure you brush up on the NHS registration process and medical records management. Familiarise yourself with the EMIS clinical system, as well as the IGPR software. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
As the first point of contact for patients, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled patient queries or complaints. This will demonstrate your ability to provide high-quality support in a busy practice.
✨Be Ready to Adapt
Flexibility is crucial in this role, especially when covering for colleagues. Think of times when you've had to adapt quickly to changes or take on additional responsibilities. Sharing these experiences will highlight your readiness to jump in wherever needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.
