Support Worker - H&F South Cluster

Support Worker

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

This role involves empowering clients to manage their health, wellbeing, and independence by identifying strengths and achieving goals in partnership with subcontractors. You\’ll support their engagement with community professionals, clearly explain service pathways, and co-produce group activities and peer networks. Responsibilities include promoting client safety and participation, maintaining accurate records, and ensuring confidentiality. You\’ll assist with tenancy management, including rent collection, arrears, and voids, while helping clients build independent living skills. Working flexibly within the team, you\’ll also support health and safety, property maintenance, budgeting, and efficient use of resources under the Team Leader\’s direction.

What do I need to bring with me?

You\’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don\’t have to tick all the boxes right away; the important thing is that you\’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here\’s what the team will be looking for

The ideal candidate will have experience supporting individuals with mental health needs in an accommodation-based setting, with a solid understanding of health and safety requirements. They should be able to monitor and maintain the safety and security of the service, reporting maintenance and repair issues as needed.

Basic knowledge of housing management, including upkeep and repairs, is essential. The candidate should also possess strong literacy, numeracy, and IT skills to produce clear written communication and documentation. A sound understanding of safeguarding issues and the ability to respond appropriately is also required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don\’t be alarmed if there are other stages in the process, it\’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Work Pattern: Flexi (Flexi hours Monday – Friday, Core hours 10am – 4pm, Bank holidays not inclusive in holiday allowance) Full-time, PermanentFull Time Equivalent Salary: £28,373.74