Support Worker - H&F South Cluster

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in involves providing high-quality support to an allocated group of service users within the community, carrying out duties in line with organisational policies and procedures.

A day in this role looks like:

• Clearly articulating the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce support plans.
• Empowering service users to engage effectively in their liaisons with professionals within the community such as mental health teams, social work teams, housing providers, health professionals, JCP, etc.
• Working flexibly as part of a team to ensure service coverage and that contractual obligations are met.
• Developing co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations.
• Actively monitoring the health, well-being, safety and security of the service and its users, ensuring all concerns are followed up promptly and in line with procedures.
• Ensuring that administration is done in good time, that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained.
• Assisting the manager in managing health and safety, as well as repairs and maintenance of the premises, including the garden.
• Collecting rent and service charges and managing arrears proactively by following policy, protocol and procedure to maintain tenancy and develop independent living skills.
• Ensuring referrals, assessments and service reviews are effective and timely.
• Empowering service users to develop independent living skills as part of a planned move-on process.
• Arranging or referring service users for education, training and employment activities.
• Assisting the manager in planning, negotiating and managing budgets and making best use of property, equipment and information technology.
• Empowering a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution-driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Good understanding of Health and Safety within an accommodation-based setting.
• Good communication and intervention skills.
• Able to work independently.
• Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriately.
• Experience of working with people with mental health needs.
• Good literacy, numeracy skills and IT skills.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.
• Positive initiative in helping service users in their recovery and independent living.

Our commitment to Equality, Diversity, and Inclusion:

Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement:

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates:

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Work Pattern: Scheduled (Set weekly schedule with fixed start and end times, Bank holidays inclusive in holiday allowance) Part-time, Permanent Full Time Equivalent Salary: £26,767.68