Senior Recovery Worker in London

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Mental Health Crisis Alternative Service in Hammersmith and Fulham.

In this rewarding role, you will manage a caseload of individuals requiring mental health crisis de-escalation, early intervention and preventative support, helping them build resilience and access the services they need to thrive. You will take the lead on complex and high-risk cases, carrying out robust risk assessments, developing safety plans and working closely with partner agencies to ensure coordinated, person-centred support. Acting as a trusted advocate, you will empower service users to engage confidently with community resources.

As a senior member of the team you will provide day-to-day guidance and support to Recovery Workers, Peer Support Workers and volunteers, stepping into the role of shift lead when required to ensure safe and effective service delivery. You will play an active part in developing future professionals by supporting Social Work and Mental Health Nursing students on placement through reflective practice, learning plans and constructive feedback. Alongside the Service Manager and Area Manager, you will contribute to service quality monitoring, audits, performance reviews and improvement initiatives, while also supporting recruitment, onboarding and volunteer engagement.

Representing Hestia within multi-disciplinary forums and partnership meetings, you will help drive innovation, co-production and service development, while embracing supervision, appraisal and reflective practice as part of our commitment to learning and excellence.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring substantial experience supporting people experiencing mental health challenges, including those with complex needs and dual diagnosis. Comfortable working in fast-paced and sometimes crisis-focused environments, you will have a strong track record of managing complex cases, coordinating support across multiple agencies, and contributing to effective risk management and safety planning. You will be passionate about person-centred, strengths-based support and committed to helping individuals achieve their recovery goals. You will have a strong understanding of mental health, recovery-focused practice and trauma-informed approaches.

Confident in building positive relationships, you will work effectively with crisis services, community mental health teams, hospitals and local authority partners to achieve the best outcomes for service users. Excellent communication, strong organisational abilities, and the confidence to manage competing priorities are key to success in this role. You will also be comfortable using MS Office applications and case management systems and have experience delivering or supporting co-produced activities, group programmes and community initiatives that empower individuals and strengthen recovery.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.