Overview
As a Housing Management Officer you will take ownership of a busy caseload of 50‑100 supported accommodation units, ensuring residents are safe, engaged and set up to succeed.
Responsibilities
- Lead all aspects of tenancy management, including onboarding, exit meetings and embedding a Psychologically Informed Environment approach.
- Maintain GDPR‑compliant records and deliver strong financial performance, focusing on arrears management, income collection and benefits guidance.
- Coordinate timely repairs, monitor property standards and maintain communication between residents, support teams and contractors.
- Navigate housing systems and sustain tenancies for vulnerable individuals, including those facing mental health challenges, substance dependency, domestic abuse or young‑people’s needs.
Qualifications & Experience
- Solid experience in rent collection, arrears recovery and application of the pre‑action protocol.
- Proven ability to manage complex welfare benefit claims and navigate DWP and Housing Benefit systems.
- Background supporting vulnerable individuals and collaborative work with local authorities, support workers and external agencies.
- Strong knowledge of tenancy management, housing legislation and income‑related processes.
- Excellent IT capability, accurate data handling and confidence using housing management systems.
- Exceptional communication, numeracy and interpersonal skills, with the ability to build trust and maintain productive relationships.
- Highly organised, self‑motivated and able to manage time effectively while travelling across London.
Equality, Diversity & Inclusion
We are a disability confident employer and are committed to creating a diverse and inclusive workforce. All applicants are welcomed regardless of background, and reasonable adjustments are provided during the selection process.
Safeguarding
All staff are expected to undertake safeguarding training and maintain the welfare of adults, children and young people who are at risk.
