Housing Coordinator - Hackney/Tower Hamlets in City of Westminster

Step into a role where your work directly shapes the safety, stability and wellbeing of people rebuilding their lives after domestic abuse. As a Housing Coordinator with Hestia, you'll be at the heart of our mission to provide Safety, Hope and Purpose. You'll oversee the day to day running of our refuge buildings, ensuring they are welcoming, secure and aligned with our psychologically informed PIPE standards.

Working closely with our dedicated refuge teams, you'll make sure every resident arrives to a safe environment, every repair is actioned, and every building reflects the dignity and respect our service users deserve. This is a dynamic, hands-on role where no two days look the same. You'll lead on health and safety, contractor coordination, and the smooth running of multiple sites, all while building positive relationships with neighbours, local partners and the wider community.

If you're collaborative, organised, and motivated by meaningful work, this is your chance to make a real impact. Join us and help ensure our refuges remain safe, supportive spaces where people can begin their journey toward independence.

Our commitment to Equality, Diversity, and Inclusion: Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation. We are a disability confident employer.

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement: Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

You will need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong foundation of skills, experience and personal qualities that enable you to thrive in a busy, people-focused housing environment. You will have a good standard of general education or equivalent experience, strong written and verbal communication skills, and the confidence to use computer-based systems to record work accurately.

You will draw on your experience in housing settings, your understanding of safeguarding, and your knowledge of health and safety within supported accommodation. With solid IT skills, the ability to analyse financial information, and basic maintenance abilities, you will approach challenges with initiative, accountability and a commitment to high standards.

Whether you already hold a CIH Level 3 qualification or are working towards it, you will be eager to continue developing professionally. You will be someone who works sensitively and respectfully with service users, building trust and maintaining dignity, choice and control at all times.

Your strong interpersonal skills will help you form effective relationships with colleagues, contractors and external partners, while your excellent time management will support you to work independently across multiple sites. You will be self-motivated, reliable and confident travelling between buildings, engaging with residents and contributing positively to a multidisciplinary team.

Above all, you will be committed to equality, inclusion and delivering safe, high-quality housing for those who need it most. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.