Team Manager in City of London, London

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Complex needs Service in Tower Hamlets.

You will oversee and coordinate the management of a High Support Accommodation based service and Step-down Accommodation based service for men and women with Mental Health needs, ensuring the delivery of a consistent and high-quality service in accordance with the mission statement and strategic objectives of Hestia and within the relevant legislative framework. You will effectively manage and implement the services operational policies.

What do I need to bring with me?

You will need to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

• You will bring experience of supporting people with mental ill health, dual diagnosis (mental health and substance misuse), complex needs, and homelessness.
• You will have proven experience of managing teams, including recruitment, induction, supervision, motivation, appraisal, training, performance management, and handling disciplinary or grievance issues.
• You will be confident in monitoring services to ensure consistently high standards of delivery and will have experience providing high-quality supported housing services, including maintaining health and safety compliance and promoting meaningful service user involvement.
• You will also bring experience of housing management, including maintenance, repairs, voids, rent collection, Housing Benefit processes, and arrears management, alongside the ability to manage services within budget.
• Strong IT skills are essential, including using computer-based systems to accurately record client information, produce reports, and audit staff use of recording systems.
• You will be proactive in improving service performance, able to write and interpret complex reports, and communicate clearly with excellent written and spoken English.
• As a collaborative team member and leader, you will value colleagues' ideas, motivate others toward shared goals, embrace positive change, and ensure that services remain focused on meeting the needs of service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect:

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: You will have a face to face interview with the hiring manager. Our interviews are value and competency based. Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.