At a Glance
- Tasks: Support individuals affected by domestic and sexual violence through case management and community engagement.
- Company: Join Hestia, a diverse and inclusive organisation making a real difference in people's lives.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal and professional growth.
- Other info: Hybrid role with a mix of remote work and community-based activities.
- Why this job: Make a meaningful impact while supporting vulnerable individuals in your community.
- Qualifications: Experience in domestic abuse support and strong administrative skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Administrator to play a pivotal role in our Domestic Abuse and Sexual Violence Service in Newham.
Newham Domestic and Sexual Violence Support Service is a community-based integrated service providing support to individuals who have experienced domestic and/or sexual violence including Domestic Abuse, Sexual Violence, Forced Marriage, Honour Based Violence, Female Genital Mutilation and Sex Workers. The services are being provided in a variety of ways including through Casework, IDSVA, and MARAC. We will be working closely with key partner agencies within the Newham Borough to provide holistic support to all individuals who have or are experiencing domestic and/or sexual violence and to improve awareness within the community of domestic and sexual violence and the support that is available for victims.
In this vital role, you will manage incoming referrals, liaise with partner agencies, provide compassionate short-term support via our phone line, and ensure accurate case management across our systems. You'll also deliver domestic abuse awareness workshops, develop culturally sensitive resources, and build strong relationships with local community organisations to improve early intervention pathways. Working closely with colleagues, you'll help ensure every client receives a safe, respectful, and effective service, while upholding Hestia's values, confidentiality standards, and commitment to inclusive practice.
This is a hybrid role, with two days working from home, one day based in a coworking location in Newham, and two days spent delivering community-based work across Newham.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have a solid background in domestic abuse support, safeguarding, or related community-based services, with experience handling highly sensitive information, offering advice to survivors, and working across multi-agency domestic abuse teams. A deep understanding of the dynamics and impact of domestic abuse, gender-based violence, multiple disadvantage, and trauma is essential, alongside knowledge of local community services and networks.
The ideal candidate will bring strong administrative experience, including accurate data entry, confident use of MS Office, and the ability to manage complex tasks within tight timeframes. You will be calm, resilient, and able to manage challenging situations, while maintaining excellent communication, interpersonal, and organisational skills. Experience delivering workshops or training, engaging grassroots organisations, and building strong multi-agency partnerships is highly desirable, as is familiarity with MARAC processes. Self-motivation, the ability to work both independently and collaboratively, and a commitment to inclusive, culturally sensitive practice are key to success in this role.
Female applicants only please - Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Work Pattern: Flexi (Flexi hours Monday - Friday, Core hours 10am - 4pm, Bank holidays not inclusive in holiday allowance) Full-time, Fixed term contract. Full Time Equivalent Salary: £28,373.74
Administrator - City of London in Camberwell employer: Hestia
Hestia is an exceptional employer, offering a supportive and inclusive work environment in Southwark, where you can make a real difference in the lives of individuals with complex mental health needs. With a strong focus on employee growth and development, we provide ongoing training and leadership opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of a dedicated team that values diversity and equity, while delivering high-quality services to those who need it most.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - City of London in Camberwell
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hestia.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hestia!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hestia, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hestia or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Administrator - City of London in Camberwell
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hestia:Before hitting send, make sure to tailor your application specifically to Hestia! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hestia
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
