Support Worker

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Criminal Justice Service in Brent.

About the Role

• Empower a caseload of service users to manage their health and wellbeing.
• Support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week.
• Actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence.
• Take a solution focused and co-produced approach to supporting service users with their move-on into independent living.

Sounds great, what will I be doing?

• Empowering service users to build independence and engage confidently with professionals in the community, such as mental health teams, social workers, housing providers, and employment or training services.
• Supporting continuous assessments of service users' needs, advocating for appropriate support levels, and helping guide them through transitions in their journey toward independence.
• Co-producing group activities and peer support networks, encouraging service users to participate in community-based initiatives that align with their goals and aspirations.
• Managing timely referrals, assessments, and service reviews, while also monitoring the health, wellbeing, and safety of users and responding promptly to concerns.
• Contributing to daily service operations, supporting colleagues, completing administrative tasks efficiently and confidentially, and following organisational policies.
• Assisting users in managing their health, tenancy, and financial responsibilities, such as paying rent and service charges.
• Supporting property management, including health and safety, repairs, and voids, while clearly communicating the aims and model of the service to promote active participation and co-production with service users.

What do I need to bring with me?

• Demonstrate the core skills this role requires as well as match our values and mission.
• Willingness to learn.
• Lived experience of the areas we support is valued.
• Experience working with individuals facing mental health challenges and/or dual diagnosis, either in a paid or voluntary capacity.
• Ability to quickly learn, absorb information, and make sound decisions.
• Capability to accurately receive, record, and share detailed information in line with confidentiality guidelines.
• Confidence in working with individuals who may display challenging behaviours, using de-escalation techniques to manage potentially difficult situations.
• A solution-focused mindset and a collaborative approach to problem-solving.
• A calm, non-judgemental, and anti-discriminatory attitude.
• Flexibility and a willingness to work unsociable hours, including early mornings, late evenings, and occasional weekends as part of a team rota.
• A solid understanding of safeguarding and the ability to respond to related concerns appropriately.

Interview Steps

• Shortlisting call: A team of dedicated recruitment specialists will speak to you about your experience, motivations and values.
• Face to face interview: You will have a face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.

We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.