Support Program Coordinator (Apply in minutes)

**_We are Hestia. We make a difference._**

At Hestia, we are guided by our core values and are dedicated to fostering an
equitable, diverse, and inclusive organisation. We provide a range of
services, including Domestic Abuse support, Modern Slavery assistance, Mental
Health & Complex Needs care, and Criminal Justice. Our mission is to empower
individuals to rebuild their lives and achieve independence.

**The service you will work in Lewisham Mental Health Service**

Lewisham Mental Health Service is based across two sites with the borough of
Lewisham providing supported accommodation for single adults with complex
mental health needs who will be at various stages in terms of their recovery.

**A day in this role looks like….**

As a Team Manager**** at Hestia, you will play a crucial role in our Mental
Health Service. Your contributions will directly influence the lives of our
service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to dobe
responsible for are:

* To be responsible for the day to day running and strategic development of Hestias Lewisham Mental Health Accommodation Service.
* To be responsible for the development, implementation and maintenance of partnerships and engagement strategies for both services.
* To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships
* To manage all elements of service performance related to the contract requirements including analysis of KPIs, outcomes and user experience measures
* To lead Team Meetings and engage staff in reflective supervision.
* To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with contract requirements
* To work with the Service Manager on the development and implementation of the annual Business Plan and Equality plan
* To maintain the continuing relevance of service provision to service user needs by ongoing planning, monitoring and evaluating and effective service delivery
* To achieve the agreed standards of service delivery in compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures
* To work with the Service Manager to ensure a healthy and safe environment for all employees, service users, professionals and other visitors by ensuring service delivery is in line with organisational procedures and H&S; Legislation

**Why Hestia?**

Joining Hestia means more than just a job; its an opportunity to be part of
something bigger. We offer a supportive, inclusive and resolution driven work
environment where your contributions are recognised and valued. As a member of
our team, you will have the chance to grow both personally and professionally
while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise,
and dedication to the table. To excel in this role, you should possess:

* Experience of performance monitoring and delivering consistently high service user standards
* Demonstrable experience of managing services for and people with mental health and complex needs
* Ability and experience of managing complex budgets
* Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers
* Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)
* Understanding of working in partnership with statutory mental health services
* Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
* Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material
* Good knowledge of MS Office systems
* Able to use computer systems including case management systems to create accurate reports and able to assess and audit staff
* Ability to use computer systems to record client data accurately and to a high standard
* Ability to write & interpret complex reports
* Excellent level of spoken and written English

**Our commitment to Equality, Diversity, and Inclusion**

Our services users come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds because it makes us stronger. We are
committed to creating and maintaining a diverse and inclusive workforce and
value the skills, abilities, talent and experiences, different people and
communities bring to our organisation.

**We are a disability confident employer**

Hestia is proud to be a disability confident employer, dedicated to the
employment and career development of individuals with disabilities. We offer a
guaranteed interview scheme for all applicants with disabilities who meet the
minimum criteria for the role they have applied for. We also provide
reasonable adjustments during the selection and interview process, and
throughout your employment with us.

**Safeguarding Statement**

Hestia is committed to safeguarding and promoting the welfare of adults,
children and young people who are potentially at risk, and we therefore expect
all staff and volunteers to do the same. We require all staff to undertake
internal and external safeguarding training throughout their employment with
Hestia.

**Important or Candidates**

If your application is successful, please be aware that you will be required
to undergo pre-employment checks before a formal offer of employment can be
confirmed.

_We reserve the right to close this job advert early should we receive a high
volume of applications or if the position is filled before the closing date.
We encourage interested candidates to apply as soon as possible to ensure
their application is considered._