Peer Support Worker (Mental Health) (London)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is toempower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer SupportWorker to play a pivotal role in our Brent Cove MHCAin Brent Cove.

Sounds great, what will I be doing?

The role involves managing a caseload of clients identified as needing early intervention or preventative support with their mental health. The postholder will deliver group activities and structured programmes that promote wellbeing, personal development, and social inclusion. They will actively monitor the health, safety, and wellbeing of the service and its users, ensuring that any concerns are addressed promptly and in accordance with safeguarding and organisational procedures. As part of a collaborative team, the individual will contribute to the core work of the service, supporting colleagues, completing tasks assigned by the Service Manager, and using initiative to identify and respond to emerging needs. Accurate and timely administration is essential, including maintaining detailed records and ensuring confidentiality is upheld at all times. Referrals, assessments, and service reviews must be conducted effectively and within required timeframes.

The role also requires engagement in regular supervision, appraisals, and reflective practice to support professional development. A key aspect of the position is clearly articulating the aims, objectives, pathways, and service model to service users, enabling them to co-produce and actively participate in their support plans. The postholder will empower service users to engage confidently with professionals in the community, including mental health teams, social workers, housing providers, health professionals, and employment services. Flexibility is essential to ensure service coverage and meet contractual obligations. The role also includes developing co-produced group activities, peer support networks, and community-based initiatives that empower service users to achieve their goals and aspirations. Encouraging service users to access these opportunities is a vital part of fostering independence, resilience, and a sense of belonging.

What do I need to bring with me?

You\’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don\’t have to tickallthe boxes right away; the important thing is that you\’re willing to learn. We also value livedexperienceof the areas we support, so if you feel comfortable, please do mention this on your application.

Here\’s what the team will be looking for:

In this role, you\’ll use your exceptional interpersonal skills to build rapport quickly and communicate effectively with individuals in distress. You\’ll be confident in handling sensitive conversations, demonstrating strong telephone etiquette and remaining calm and professional in high-pressure situations. With experience in crisis management and de-escalation, you\’ll provide vital support during moments of acute need. You\’ll lead and facilitate engaging activities that promote wellbeing and connection, ensuring service users feel supported throughout their stay. Experience working within mental health settingsparticularly with individuals on the autism spectrumis highly desirable. A strong understanding of safeguarding procedures is essential, along with the ability to respond promptly and appropriately to alerts. We\’re looking for someone with excellent organisational and time-management skills, capable of balancing direct support with administrative tasks. You\’ll be comfortable working independently and collaboratively, contributing to a positive and inclusive team environment. Accuracy in maintaining case notes and reports is key, as is a non-judgemental and inclusive attitude that respects diversity and promotes equality in care.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don\’t be alarmed if there are other stages in the process, it\’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.