Pool Recovery Worker (London)

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.

The main purpose of the role is to provide excellent quality support and interventions to customers experiencing or likely to experience a mental health crisis as an alternative to using statutory crisis services. This includes:

• Supporting customers to reduce their crisis and to make plans to avoid future crises.
• Liaising with statutory and other voluntary sector providers of mental health services to promote multi-agency working for the benefit of the customers.
• Carrying out support and interventions in line with organisational values and ethos of recovery and co-production, as well as in line with policies and procedures.

What do I need to bring with me?

You will need to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for:

• Proven experience supporting individuals with mental health difficulties and a strong understanding of the issues they may face.
• Ability to communicate sensitively, promote dignity and respect, and empower customers to make informed choices that support their independence.
• Knowledge of mental health legislation, particularly the Care Programme Approach (CPA), and an understanding of recovery principles.
• Ability to work both independently and as part of a team, contribute to the induction of new peer staff and volunteers, and demonstrate a commitment to co-producing services with customers.
• Flexibility to work evenings, weekends, and bank holidays.
• Strong IT, literacy, and numeracy skills, including the ability to use MS Word, Outlook, and online systems, produce clear written communication, manage petty cash, and accurately record customer visits.

When will I be working?

Various shifts during service opening times: 18:00 - 23:00 Monday to Friday and 12:00 - 23:00 weekends and bank holidays. Shifts normally start at 17:00 during the weekdays, and 11:30am during weekends.

Interview Steps:

• Shortlisting call: A team of dedicated recruitment specialists will speak to you about your experience, motivations, and values.
• Face to face interview: You will have a face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion:

Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences different people and communities bring to our organisation.

We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement:

Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates:

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.