Director of Housing & Property Services

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.

You will be responsible for leading and integrating all Housing and Property Services, providing inclusive and inspirational leadership while driving continuous improvement. You will shape long-term housing, property and asset strategies, oversee tenancy management, rent collection, resident engagement and legal processes, and ensure GDPR-compliant records. You will lead service mobilisation, manage housing agreements and leases, and ensure strong financial planning, service charge governance and value-for-money outcomes. You will oversee repairs, compliance, safety, asset investment and contractor partnerships, while advising senior leaders, managing organisational risk, ensuring regulatory compliance, and championing cross-department collaboration and Hestia's culture and values.

You will need to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring a strong foundation in housing practice, holding or working towards a relevant qualification, alongside deep knowledge of housing law, tenancy regulation and safety compliance. You will offer expertise in income management, welfare systems, financial planning and property portfolio oversight, supported by senior leadership experience. You will bring a resident-centred, trauma-informed and inclusive approach, with excellent communication, stakeholder engagement and analytical skills. You will be an influential leader who motivates teams, manages risk, ensures compliance, and champions equality, diversity and inclusion while modelling compassionate, solution-focused decision-making.

Interview Steps: We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion: Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer: Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement: Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates: If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.