Counselling Administrator (London)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Counselling Administratorto play a pivotal role in our Counselling and Therapeutic service inLondon.

Sounds great, what will I be doing?

The Counselling Administrator role sits within the Integrated Student Team and provides support to the Therapeutic Services. The Therapeutic Services is led by the Head of Student and Therapeutic Services and is innovative in its development and implementation of therapeutic, trauma informed support for the people that use Hestia\’s services.

They will be responsible for working alongside Therapeutic Services to coordinate the delivery of clinical assessments and student volunteer counsellor placements. They will be booking Counselling assessments with clients, coordinate the therapy waiting list & act as a point of contact for staff and clinicians. They will be trained to complete counselling assessments where appropriate. They will be completing any other admin tasks as required.

What do I need to bring with me?

You\’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don\’t have to tickallthe boxes right away; the important thing is that you\’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here\’s what the team will be looking for

The role requires a minimum Level 4 counselling qualification, supported by strong interpersonal and reflective skills and a solid understanding of a range of theoretical approaches, underpinned by knowledge of the BACP ethical framework. The postholder must demonstrate excellent organisational abilities, attention to detail, and the capacity to manage multiple priorities while working collaboratively as a key member of the team.

Strong communication skills, both written and verbal, are essential, alongside proficiency in IT systems including Microsoft Office and web-based platforms. The role also demands scheduling and coordinating expertise, effective administrative and data analysis skills, and the ability to plan service provision in partnership with others.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don\’t be alarmed if there are other stages in the process, it\’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.