Support Worker (Mental Health)

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex needs Service in Croydon.

Sounds great, what will I be doing?

• Empower a caseload of service users to manage their health and wellbeing.
• Support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week.
• Actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence.
• Take a solution focused and co-produced approach to supporting service users with their move-on into independent living.

What do I need to bring with me?

• Demonstrate the core skills this role requires as well as match our values and mission.
• Willingness to learn; lived experience of the areas we support is valued.
• Experience working with people with mental health and/or dual diagnosis needs, gained through paid or voluntary roles.
• Ability to learn quickly, gather and assess information, and make sound decisions while accurately recording and sharing information in line with confidentiality requirements.
• Confidence in supporting individuals who may display challenging behaviour, using a calm, non-judgemental and solution-focused approach to de-escalate difficult situations.
• Resilience and optimism, with a strong belief in people's capacity for change.
• Ability to work effectively in a fast-paced and sometimes pressured environment.
• A sound understanding of safeguarding and the ability to respond appropriately to concerns.
• Flexibility and willingness to work unsociable hours, including early and late shifts and occasional weekends as part of a team rota.

Interview Steps

• Shortlisting call: A team of dedicated recruitment specialists will speak to you about your experience, motivations and values.
• Face to face interview: You will have a face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.