At a Glance
- Tasks: Lead the Jobs Guarantee Programme, empowering young people to secure paid employment.
- Company: Join Hestia, a diverse and inclusive organisation making a real difference.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team dedicated to equality and inclusion.
- Why this job: Make a positive impact on young lives while developing your leadership skills.
- Qualifications: Experience in managing employability programmes and strong stakeholder management skills.
The predicted salary is between 31500 - 38500 £ per year.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.
Right now, we are looking for a Service Lead - Jobs Guarantee to play a pivotal role in our Jobs Guarantee Service based in Aldgate, London (Hybrid Working). The Jobs Guarantee programme supports unemployed young people aged 18-24 in Camden to secure paid employment and develop the skills, confidence and experience needed to achieve long-term career success.
As the Service Lead, you will lead the successful delivery, performance, quality and compliance of the Jobs Guarantee Programme across London. You will provide visible leadership to a team of Employment Specialists and an Employer Partnership Lead, ensuring that contractual requirements, service standards and performance targets are translated into effective operational delivery. Working within a fast-paced and outcome-focused environment, you will drive a culture of accountability, continuous improvement and high-quality participant support.
You will act as the key commissioner-facing representative for the programme, building and maintaining strong relationships with commissioners, Jobcentre Plus, employers and delivery partners. You will oversee contract governance, lead performance review meetings and ensure all contractual obligations, reporting requirements and compliance standards are met. Using performance data and service insight, you will identify trends, manage risks, implement improvement plans and ensure the programme consistently achieves sustainable employment outcomes for young people.
The role will also involve supporting and developing staff through coaching, supervision and performance management, while strengthening employer engagement and local partnerships. You will work collaboratively across internal and external stakeholders to ensure services remain responsive to participant needs and local labour market conditions, helping more young people move into meaningful and lasting employment.
What do I need to bring with me?
You'll have significant experience delivering and managing employability programmes within a performance-based or outcome-funded environment, with a proven track record of achieving contractual targets and leading high-performing teams. You will have strong knowledge of contract management, performance reporting, compliance and quality assurance, alongside excellent stakeholder management skills and experience working with commissioners, employers and employment support partners. You will be highly organised, confident using performance data to drive improvement and able to manage multiple priorities while maintaining a focus on delivering excellent outcomes for participants. Experience of DWP-funded or commissioner-funded employment programmes and a passion for supporting people into sustainable employment will be essential for success in this role.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Service Lead employer: Hestia Housing and Support
Hestia is an exceptional employer dedicated to making a meaningful impact in the community through its Recovery Café in London. With a strong commitment to equity, diversity, and inclusion, Hestia fosters a supportive work culture that values personal growth and development, offering opportunities for staff to enhance their skills while working alongside a passionate team. Employees benefit from a flexible part-time schedule, a focus on mental health support, and a workplace that prioritises the well-being of both staff and service users.
Contact Details:
Hestia Housing and Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hestia Housing and Support.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hestia Housing and Support.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hestia Housing and Support.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hestia Housing and Support. Apply directly through us to stand out!
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hestia Housing and Support. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hestia Housing and Support
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hestia Housing and Support. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
