Specialist Temporary Accommodation Officer in London

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.

This is a frontline role focused on preventing and relieving homelessness for individuals and families at risk of housing instability. You will manage a caseload, complete assessments, develop action plans, and provide practical support to help service users secure and sustain stable accommodation. Working within a payment-by-results framework, you will coordinate tailored interventions, build strong relationships with landlords and partner agencies, and support access to housing, financial, health, and employment services.

The role requires strong case management, problem-solving, and negotiation skills, alongside the ability to work proactively to prevent tenancy breakdown, manage competing priorities, and achieve positive, measurable outcomes for service users.

What do I need to bring with me?

• You will need to demonstrate the core skills this role requires as well as match our values and mission.
• You will bring knowledge, experience, or relevant qualifications in support work, housing, advice and guidance, community work, or related services.
• You will be comfortable working in a fast-paced, outcome-focused environment, managing competing priorities, meeting service standards, and working towards measurable outcomes.
• Strong relationship-building skills are essential, with the ability to work effectively with individuals, landlords, statutory agencies, and partner organisations while maintaining accurate records and using IT systems confidently.
• You will understand the challenges faced by people experiencing homelessness, housing insecurity, or social exclusion and be motivated to support individuals towards greater independence and stable accommodation.
• A proactive, solution-focused, and resilient approach is key, with the ability to manage emotionally demanding situations professionally while maintaining appropriate boundaries.
• You will have strong organisational, communication, and negotiation skills, be confident managing challenging conversations, and be able to coordinate multi-agency support and structured case management processes effectively.
• Flexible, adaptable, and self-motivated, you will thrive both independently and as part of a team.

Interview Steps

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values.
• Face to face interview: You will have a face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.