At a Glance
- Tasks: Lead a team to create exceptional workplace experiences in a luxury retail environment.
- Company: Join Hestia, a brand dedicated to transforming workplaces into welcoming spaces.
- Benefits: Enjoy a competitive salary, generous leave, and wellbeing perks.
- Other info: Be part of a supportive, people-first culture with growth opportunities.
- Why this job: Make a real impact by fostering a positive and engaging workplace culture.
- Qualifications: Experience in hospitality or customer service with strong leadership skills.
The predicted salary is between 35500 - 40000 £ per year.
Are you a people-focused leader who loves creating exceptional experiences? We believe workplaces should feel welcoming, human and inspiring. Named after the Greek goddess of home and hospitality, Hestia exists to transform professional environments into places where people feel genuinely cared for, supported and valued. We're looking for an Assistant Guest Services Manager to join our prestigious operation at a global luxury retail brand's stunning new HQ in Mayfair, creating then supporting the delivery of a world-class workplace experience every single day. This is an exciting opportunity for an experienced hospitality, guest services, workplace experience or customer service professional who is ready to take the next step in their leadership career.
What you'll be doing
- Leading and inspiring a team that delivers outstanding service every day
- Building trusted relationships with staff, stakeholders and guests
- Supporting the day-to-day operation, ensuring everything runs seamlessly
- Coaching, developing and motivating team members to achieve their full potential
- Driving service excellence, innovation and continuous improvement
- Supporting events, meetings and workplace experiences that leave a lasting impression
- Acting as a visible and approachable leader who creates a positive, engaging culture
What we're looking for
- A natural people leader who brings energy, warmth and positivity
- Passionate about hospitality, guest services and creating memorable experiences
- Confident building relationships with clients, stakeholders and colleagues
- Organised, proactive and able to manage multiple priorities
- Comfortable using data, feedback and insight to improve performance
- Adaptable, solutions-focused and ready to take ownership when challenges arise
- A role model who leads with professionalism, care and integrity
Experience in hospitality, workplace experience, front of house, guest services, customer experience or facilities environments would be highly advantageous.
Why Hestia?
We're building something different. We combine high standards with genuine care, creating environments where our teams feel valued, supported and empowered to succeed. We invest in our people because we know exceptional service starts with exceptional teams.
The Benefits
- £42,000 salary + client discretionary bonus
- 25 days annual leave
- Wellbeing benefits
- Healthcare cashback scheme
- Development and career progression opportunities within a growing business
- Supportive, people-first culture
- The opportunity to work within a prestigious luxury brand environment
If you're passionate about people, hospitality and creating exceptional workplace experiences, we'd love to hear from you. Apply today and help us create a workplace where care and excellence meet.
Assistant Manager in London employer: Hestia Guest Services
As a Guest Services Manager at our vibrant and innovative company, you will thrive in a stunning West End office that embodies both beauty and soul. We pride ourselves on fostering a warm and authentic work culture where your leadership will empower a dedicated team to deliver exceptional service, while also offering genuine opportunities for personal and professional growth. With competitive benefits including a generous salary, health cash back plan, and the autonomy to shape a flagship department, this is an exciting chance to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hestia Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hestia Guest Services
Don't be shy about reaching out to Hestia Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hestia Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hestia Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
