At a Glance
- Tasks: Lead daily restaurant operations and create exceptional dining experiences for guests.
- Company: The WestDill Mayfair Hotel, a luxury destination in the heart of London.
- Benefits: Competitive pay, career development, flexible working, and exclusive hotel discounts.
- Other info: Be part of a diverse team and enjoy opportunities for personal growth.
- Why this job: Join a passionate team and shape the culture of a new luxury hotel.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
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- Floor Manager (f/m/d) - The West Dill Mayfair Hotel London, Colbert Collection
- Department: Food and Beverage
Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, the hotel brings new life to a historic landmark through a refined, intimate hospitality experience.
Here, classical architecture meets contemporary culture.
Designed for travelers drawn to culinary excellence, visual arts and genuine social connection, The West Dill offers a discreet retreat moments from London’s most iconic addresses.
Returning from the city, guests find an elegant gathering place where heritage, craftsmanship and conviviality come together with a modern expression of Mayfair, shaped by history and enlivened by conversation.
For the opening of
The West Dill Mayfair Hotel London, Colbert Collection, we are looking for a passionate and guest-focused
Floor Manager who leads by example and is dedicated to creating exceptional dining experiences.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair.
From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.
- Key Duties & Responsibilities
- Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
- Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
- Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback
- Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence
- Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection
- Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
- Support the training and development of team members, helping to build confidence, product knowledge and service skills
- Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
- Ensure compliance with hygiene, health & safety and operational procedures at all times
- How can you succeed in this role
- Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment
- Passion for delivering personalized and memorable guest experiences
- Proven ability to lead and motivate teams in a fast-paced setting
- Strong understanding of luxury service standards and guest expectations
- Excellent communication and interpersonal skills with a natural hosting presence
- Hands‑on approach with exceptional attention to detail and operational excellence
- What You Can Expect
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences.
Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
Competitive compensation package
Worldwide experience - diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Relevant experience or related fields: Restaurant Floor Manager | Assistant F&B Manager | Luxury Restaurant Operations | Guest Experience & Team Leadership
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.
We warmly welcome individuals from all backgrounds and abilities.
Stay tuned for Europe & Americas latest updates on social channels.
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Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection employer: Hesperia group
Hesperia group offers an exceptional working environment at nhow London, where you can thrive in a diverse team dedicated to delivering outstanding guest experiences. With flexible hours, competitive benefits, and ample opportunities for career growth, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hesperia group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hesperia group
Don't be shy about reaching out to Hesperia group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hesperia group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hesperia group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
