Deputy Manager - Copperclay Mews

In conjunction with the Registered Manager, the post holder will have responsibility for the day-to-day management of Copperclay Mews, a residential care service based in the community of Easingwold, near York. The post holder will ensure the delivery of care and support to individuals, whilst managing colleagues across all parts of the service. Important aspects of the role include effective communication across the service, building positive relationships, and demonstrating excellent standards of practice. You will support the drive to deliver a supportive and outstanding culture for all.

You will develop colleagues in their respective roles, with a particular focus on Team Leader development, to ensure the delivery of outstanding levels of care and support at all times. You will role model and embed an ethos of openness, transparency, and continuous learning and development within the service. You will contribute to the wider leadership and governance of the organisation, working in alignment with senior leadership, including the Director of Adult Services. The post holder will deputise for the Registered Manager in their absence, working in partnership with the other Deputy Manager to ensure consistent and effective operational leadership, management, and oversight of the service.

You will play a vital role in ensuring compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the associated Fundamental Standards, alongside all relevant legislation, guidance, and CQC requirements.

• To demonstrate, promote, and deliver services in line with Hesley Group Behaviours and Values.
• To develop and sustain positive working relationships and effective communication with colleagues, the people who use the service, and all internal and external stakeholders.
• To ensure high standards of care across all areas of the service through effective leadership, delegation, oversight, and quality assurance processes.
• To manage risk positively, ensuring that risks are appropriately assessed, monitored, and mitigated to protect individuals’ health, safety, and wellbeing.
• To work in line with the Hesley Group Code of Conduct, Safeguarding Adults Policy and Guidance, and all organisational policies, procedures, and frameworks.
• To ensure that the needs, preferences, and outcomes of people who use the service are met at all times through person-centred practice.
• To undertake regular audits, reviews, and quality checks of systems and practice, driving continuous improvement across the service.
• To lead, support, and develop colleagues through effective supervision, appraisal, and reflective practice, with a particular focus on the development of Team Leaders to build leadership capability across the service.
• To work effectively with multidisciplinary teams (MDT) and external professionals to achieve the best possible outcomes for the people who use the service.
• To ensure compliance with all relevant legislation and regulatory requirements, promoting a culture of quality, safety, and accountability.
• To provide direct operational support where required, including undertaking shifts to maintain safe staffing and continuity of care.
• To participate in the on-call system and undertake unannounced visits, including nights where required, to ensure oversight and service assurance.
• To contribute to the development, implementation, and review of individual care and support plans, ensuring that consent, rights, needs, wishes, and choices are respected and upheld.
• To promote and protect the rights of people who use the service at all times, ensuring practice is aligned with legislation and best practice guidance.
• To effectively utilise digital management systems to support oversight, communication, recording, and service quality.
• To support the management of colleague performance, addressing capability, conduct, and development needs in line with organisational processes.
• To support the delivery of training and development within the service as required, contributing to a skilled and competent workforce.

Managing Colleagues

• To be a visible and professional role model, providing clear leadership, direction, and support to colleagues through effective communication and consistent practice.
• To lead, support, and develop colleagues across the service, ensuring they are competent, confident, and equipped to deliver high-quality, person-centred care.
• To take specific responsibility for the development of Team Leaders, providing coaching, mentoring, and structured support to build leadership capability and succession within the service.
• To ensure all colleagues receive regular, high-quality supervision and annual appraisal, promoting reflective practice, accountability, and continuous professional development.
• To support the recruitment, selection, and retention of colleagues in line with organisational policies and values, in conjunction with the Registered Manager.
• To ensure effective deployment and rostering of colleagues to meet the needs of the service, ensuring safe staffing levels at all times.
• To manage colleague performance, including addressing conduct, capability, and attendance, in line with organisational policies and procedures.
• To promote a positive, inclusive, and supportive team culture where colleagues feel valued, respected, and able to contribute to service improvement.

Managing Finance

• To support the effective management of allocated budgets, ensuring the efficient and sustainable running of the service.
• To monitor expenditure and resources, ensuring value for money while maintaining high standards of care and support.
• To ensure that staffing levels and deployment are managed in a cost-effective way, aligned with the needs and dependency levels of the people who use the service.
• To contribute to financial oversight and reporting as required, identifying and escalating any risks or pressures to the Registered Manager.

General

• To maintain and develop up-to-date professional knowledge and skills through training, reading, and continuous professional development, applying this learning to practice.
• To undertake any other duties and responsibilities reasonably consistent with the role of Deputy Manager, as required by the Registered Manager or organisation.
• To contribute to a culture of continuous improvement, reflecting on practice and supporting service development in line with organisational priorities.

Legal and Statutory Responsibilities for All Colleagues

• Safeguarding: All colleagues have a duty to maintain an appropriate level of understanding of safeguarding, including recognising the signs of abuse or neglect and knowing how to raise concerns in line with organisational Safeguarding and Whistleblowing policies.
• Health and Safety: All colleagues are responsible for taking reasonable care of their own health and safety and that of others. This includes contributing to a safe, secure, and supportive environment for the people who use our services.
• Training and Development: All colleagues are responsible for maintaining compliance with mandatory training requirements relevant to their role, achieving any required qualifications, and maintaining professional registrations where applicable. This ensures that knowledge and skills remain up to date and practice remains safe and effective.
• Information Governance: All colleagues have a duty to maintain the confidentiality, integrity, and security of personal and sensitive information in line with data protection legislation and organisational policy.
• Equality, Diversity and Inclusion: All colleagues are expected to contribute to an inclusive workplace and to treat others with dignity and respect at all times, valuing diversity and promoting equality of opportunity.
• Line Management Responsibilities: Colleagues with line management responsibilities are expected to ensure that individuals they supervise receive appropriate support, supervision, and performance review, contributing to a culture of accountability, development, and continuous improvement.

About You

• Knowledge of effective management and leadership practice, including employment legislation, Health & Safety, and the Equality Act 2010.
• Knowledge of supporting people with learning disabilities, including current best practice and person-centred approaches.
• Knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including the Fundamental Standards and wider regulatory requirements.
• Knowledge of safeguarding adults, including best practice guidance and reporting procedures.

• Ability to lead, motivate, and develop colleagues, acting as a positive role model within the service.
• Ability to build and maintain effective working relationships with colleagues, people who use the service, families, and external professionals.
• Strong communication skills, both verbal and written, with the ability to adapt to a wide range of audiences.
• Ability to support and develop Team Leaders through coaching, mentoring, and constructive feedback.
• Ability to promote and embed best practice, including positive behaviour support approaches (training provided where required).
• Ability to prioritise workload, manage competing demands, and meet deadlines.
• Ability to translate policies and procedures into effective practice through strong leadership and oversight.
• Ability to participate in the on‑call system and respond to service needs as required.

• Level 3 Diploma in Health and Social Care (or equivalent).
• A Level 3 Management Qualification or equivalent.

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or a commitment to work towards this within an agreed timeframe.
• Recognised leadership or management qualification (e.g. ILM Level 4 or above).
• Degree or professional qualification in a relevant field (e.g. Social Work, Nursing, Health and Social Care).
• NVQ Level 4 Registered Manager Award.

• Demonstrable experience of leadership within a residential or similar social care setting.
• Experience of supervising and developing colleagues, including supporting performance, capability, and professional development.
• Significant experience of working with people with learning disabilities and/or complex needs.
• Experience of working collaboratively with multidisciplinary teams and external professionals.
• Experience of contributing to service quality, including audits, monitoring, and continuous improvement activities.

• Experience of developing Team Leaders or aspiring leaders, including coaching, mentoring, and supporting progression.
• Experience of managing staffing resources, including rota planning and safe staffing.
• Experience of contributing to financial oversight or budget management.
• Experience of supporting individuals through transition or change.

Benefits of Working for Us

• Continuous support and feedback through 1:1 supervision.
• 6 weeks holiday.
• Ongoing free mandatory and development training days.
• Regular promotion opportunities.
• Pension scheme.
• Access to hundreds of discounts and benefits through our Hesley Hub reward and recognition platform, as well as the chance to win up to £100 vouchers every month from our STAR Awards.
• Access to an employee assistance programme which includes a confidential counselling service and physiotherapy.