At a Glance
- Tasks: Lead guest services and create a welcoming atmosphere for visitors and occupiers.
- Company: High-profile commercial property operator in vibrant Cambridge.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Join a supportive team and thrive in a bustling city centre.
- Why this job: Be the face of a premium property and enhance guest experiences daily.
- Qualifications: Energetic personality and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Hesketh James is seeking a energetic Guest Services Supervisor for a high-profile commercial property operator in Cambridge.
You will be based at Cambridge City Centre across two premium buildings, delivering a welcoming front-of-house experience to occupiers, visitors and contractors.
Reporting to the Cluster Building Manager, you’ll manage day-to-day guest interactions, coordinate reception activity, and support health and safety, assuming ownership of occupier engagement and event support.
Guest Services Lead — Front Office & Occupier Engagement employer: Hesketh James
As a Hotel Sales & Marketing Manager, you will thrive in a dynamic and supportive work environment that values creativity and innovation. Our company offers competitive pay, flexible part-time hours, and opportunities for professional growth within the hospitality industry, all while being part of a vibrant team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Lead — Front Office & Occupier Engagement
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hesketh James. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hesketh James
Don't be shy about reaching out to Hesketh James directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Lead — Front Office & Occupier Engagement
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hesketh James and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hesketh James
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
