Workplace Manager

An exciting opportunity has arisen for an experienced Workplace Manager to take ownership of the facilities management and workplace operations for a high-profile corporate organisation in the Cambridge area. This is a senior, Soft Services-focused role, with responsibility for leading the on-site workplace operation, managing specialist service partners and ensuring the delivery of exceptional facilities and workplace services.

Your responsibilities will include:

• Taking overall responsibility for Soft Facilities Management and workplace service delivery.
• Leading, developing and motivating the on-site workplace and facilities teams.
• Managing outsourced service providers across Front of House, Hospitality, Cleaning, Security, Mailroom and Building Maintenance.
• Overseeing supplier performance against contractual KPIs, SLAs and service standards.
• Providing operational oversight of Hard FM, M&E services and building maintenance contractors.
• Ensuring planned preventative maintenance (PPM), reactive maintenance and compliance programmes are effectively delivered.
• Supporting asset management, lifecycle planning and future maintenance requirements.
• Managing operational budgets, identifying efficiencies and driving cost savings.
• Ensuring compliance with statutory legislation, health & safety and building regulations.
• Managing facilities projects, minor works and workplace improvements.
• Building strong relationships with senior stakeholders and ensuring services meet business expectations.
• Driving continuous improvement across service delivery, operational standards and workplace experience.

We're keen to speak with established Facilities Management professionals who can demonstrate:

• At least 5 years' Facilities Management experience, ideally with a strong Soft Services background.
• A minimum of 3 years' experience in a supervisory or management position.
• Strong experience managing Soft FM services and outsourced service providers.
• Good working knowledge of Hard FM, M&E services, building maintenance and asset management.
• Experience managing contractors against contractual KPIs and SLAs.
• A good understanding of PPM, reactive maintenance, compliance and statutory obligations.
• Experience managing operational budgets, supplier performance and commercial KPIs.
• Strong leadership skills with the ability to develop and motivate teams.
• Excellent stakeholder management and communication skills.
• A proactive, commercially minded approach with a focus on operational excellence.
• A full UK driving licence.
• Desirable IWFM qualification or equivalent Facilities Management qualification.
• Experience managing Integrated Facilities Management (IFM) contracts.
• Corporate workplace or large-scale commercial property experience.
• Experience managing contracted hospitality and front-of-house services.
• Familiarity with CAFM systems and supplier performance reporting.

The Package includes a basic salary of £70,000, bonus, private medical insurance, excellent additional company benefits, and a 40-hour working week. There are long-term career development opportunities available.

If you're an experienced Soft Services Facilities Management professional looking for a senior position where you can take ownership, lead teams and drive operational and commercial performance, we'd love to hear from you.