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- Tasks: Lead a team to deliver exceptional guest experiences in a vibrant hotel environment.
- Company: Join a prestigious 4-star hotel in Bristol known for its outstanding service.
- Benefits: Enjoy a competitive salary, 28 days leave, employee discounts, and career growth opportunities.
- Why this job: Be the face of hospitality, making memorable moments for guests while developing your leadership skills.
- Qualifications: Must have managerial experience in hospitality, preferably in a 4-star hotel front office.
- Other info: Passion for customer service and strong multitasking skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Guest Services Manager to join an impressive 4-star hotel. As Guest Services Manager you will play a key role in delivering the fantastic service standards of the hotel and be the main point of contact for guests across multiple departments. You will directly manage the Reception and Host teams and work to create a warm and welcoming guest experience throughout the operation.
The role:
- Train and develop your team to deliver a first-class service and guest experience, being visible throughout the hotel and acting as the first point of contact for any guest issues.
- Recruitment, coaching and training of all the welcome hosts and reception teams from a guest experience viewpoint.
- Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets.
- Training your team to provide knowledge to guests of all hotel facilities and local areas, leading your team in upselling products and services.
- Looking after guests to a high standard and exceeding their expectations.
The candidate:
- You will have a genuine passion for customer service and enjoy a people-focused role.
- Hospitality experience to a managerial level is essential, within a minimum 4-star hotel operation in the front office/reception department.
- Experience of managing a team is essential.
- You will have key skills including multi-tasking, working in a fast-paced environment, complaint handling and customer service, and a good understanding of reservation systems.
Benefits:
- A competitive salary and package
- 28 days annual leave
- Employee discounts
- Life assurance
- Progression and development opportunities
Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
Guest Services Manager - 4 Star Hotel employer: Hesketh James Recruitment
Contact Detail:
Hesketh James Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager - 4 Star Hotel
✨Tip Number 1
Familiarise yourself with the specific service standards of 4-star hotels. Research the hotel you’re applying to and understand their unique offerings, as this will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in guest services management. Attend local events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in the past. Be ready to share specific examples of how you’ve trained staff to enhance guest experiences and handle complaints effectively.
✨Tip Number 4
Showcase your passion for customer service by sharing personal anecdotes that highlight your commitment to exceeding guest expectations. This will help you stand out as a candidate who truly values the guest experience.
We think you need these skills to ace Guest Services Manager - 4 Star Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management, particularly in a 4-star hotel environment. Emphasise your skills in customer service, team management, and complaint handling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming atmosphere. Mention specific examples of how you've trained teams or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as multi-tasking, working in a fast-paced environment, and knowledge of reservation systems. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hesketh James Recruitment
✨Showcase Your Passion for Customer Service
As a Guest Services Manager, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in managing teams effectively. Discuss your approach to training and developing staff, and provide examples of how you've successfully led a team in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Prepare scenarios where you successfully resolved issues, showcasing your ability to handle difficult situations with grace.
✨Know the Hotel and Local Area
Familiarise yourself with the hotel’s facilities and the local area. Being knowledgeable will not only impress your interviewers but also demonstrate your readiness to train your team and assist guests effectively.