At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations at Havering Adult College.
- Company: Join Havering Adult College, a welcoming place for learners of all backgrounds.
- Benefits: Enjoy discounts on brands, shopping cards, and opportunities for personal growth.
- Other info: Flexible hours with potential evening/weekend work; education experience is a bonus.
- Why this job: Make a real impact in education while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Ready to lead a high-performing team and make a real impact in education? We’re looking for a Centre Support Supervisor to join Havering Adult College—someone who can bring energy, leadership, and a passion for delivering outstanding customer experiences. This is more than an admin role. You’ll be leading from the front, ensuring our centres run smoothly while supporting learners to access life-changing opportunities.
About the role
- 36 hrs Permanent Position
Who we are
Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our excellent commitment to safeguarding has been recognised by Ofsted at our last two inspections.
What you’ll be doing:
- Leading and motivating a team of Centre Support Advisors across multiple sites
- Managing enrolment, learner enquiries, and front‑line services
- Supporting marketing activities and promoting course offerings
- Ensuring centres are safe, compliant, and running efficiently
- Working closely with teaching staff and managers to deliver a seamless experience
- Overseeing key processes including fees, data, and reporting
You’ll play a central role in creating a welcoming, professional environment for every learner. The successful candidate will demonstrate a strong understanding of Equality and Diversity and have a clear appreciation of their responsibilities under Safeguarding Children and Vulnerable Adults regulations. You will be joining an enthusiastic and professional team and will be well supported by our experienced management team. In time, you may be required to provide mentoring support to staff, contributing to our ongoing commitment to quality improvement.
About You
The successful candidate should hold the following essential criteria:
- Experience leading a team in a customer-facing environment
- Strong communication and organisational skills
- A proactive, hands‑on approach with the ability to multitask
- Confidence using Microsoft Office and digital systems
- A flexible mindset and willingness to work evenings/weekends
- GCSE Grade 9–5 (or equivalent) in English and maths
Experience in education is a bonus but not essential.
Make a real difference in your community
- Lead a supportive and collaborative team
- Be part of an organisation committed to learning and development
- Gain valuable leadership experience in an education setting
Havering Rewards
Great saving on your favourite brands online and in store. Discounted shopping cards, vouchers/e-vouchers and much more…
Centre Support Supervisor in Romford employer: HES (Havering Education Services)
Havering Adult College is an exceptional employer that prioritises the growth and development of its staff while fostering a supportive and collaborative work environment. As a Centre Support Supervisor, you will lead a dedicated team in a role that not only impacts learners' lives but also offers opportunities for professional advancement and valuable leadership experience in the education sector. With a strong commitment to equality, diversity, and safeguarding, you will be part of an organisation that truly values its employees and their contributions to the community.
Contact Detail:
HES (Havering Education Services) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Supervisor in Romford
✨Tip Number 1
Get to know the company! Research Havering Adult College and understand their values, mission, and the courses they offer. This will help you tailor your approach and show that you're genuinely interested in making a difference in education.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. We all know that a personal touch can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills in these areas. We want you to shine and show how you can lead a high-performing team!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Support Supervisor in Romford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for education and customer service shine through. We want to see how you can bring energy and leadership to the role, so don’t hold back on sharing your experiences that reflect this.
Tailor Your CV:Make sure your CV is tailored to the Centre Support Supervisor role. Highlight your experience in leading teams and managing customer-facing environments. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Havering Adult College.
How to prepare for a job interview at HES (Havering Education Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Support Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing enrolments and supporting marketing activities. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share specific examples of how you've successfully motivated and managed a team in a customer-facing environment. Think about challenges you've faced and how you overcame them, as well as any mentoring experiences you might have had.
✨Emphasise Your Commitment to Equality and Diversity
Havering Adult College values equality and diversity, so it’s crucial to express your understanding and commitment to these principles during the interview. Be ready to discuss how you’ve promoted inclusivity in previous roles and how you plan to create a welcoming environment for all learners.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the college's approach to safeguarding, team dynamics, and professional development opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
