Commercial Manager
Working closely with marketing and account management, this role is perfect for a driven, commercially minded professional ready to drive tangible business expansion across the South West and beyond.
About Hertzian
Voted the Best Place to Work in Cornwall (2025 & 2026), Hertzian is a multi-award-winning AI company headquartered in Truro. We specialise in using cutting-edge Machine Learning to transform customer feedback into actionable insights. Join an innovative team dedicated to pushing boundaries and fostering tech talent.
The Ideal Candidate & Experience
In this role, you will pitch and sell cutting-edge AI solutions to senior stakeholders, transforming customer feedback into tangible business results. Success requires a deep understanding of AI technology, data-led decision-making, and the ability to drive strategic objectives toward measurable commercial growth.
Who You Are
You are a highly engaging, charismatic, and customer-centric professional with a natural flair for public engagement. You thrive in relationship-driven environments and understand the nuances of how people interact with consumer brands. Deeply empathetic yet commercially sharp, you have the ability to build immediate, authentic rapport with stakeholders, naturally translating human behaviour and public sentiment into tangible business growth.
You will be selling AI products to seniro stakeholders to translate customer insights and feebdack into tanjible outcomes. You must have a keen udnerstanding of the value of data, technology (AI), data lead decision making and strageic objectives driven by commerical outcomes.
Your Experience
- Proven commercial or business development track record focused heavily on consumerism or tourism sectors.
- Extensive industry experience within Hospitality, Tourism, Consumer Goods or Games.
- Demonstrable history of managing partnerships and strategies focused on public-facing or customer engagement.
- Familiar with SAAS, AI or Data products. Ability to translate data lead decision making into commercial outcomes and growth to improve client success.
Key Responsibilities & Duties
Business & Sales Development
- Oversee all new revenue streams. Spearhead strategic initiatives to enter new markets, actively expand Hertzian's client base, and drive commercial growth.
Cross-Department Collaboration
- Actively contribute to and align with the Marketing and Account Management teams. Ensure commercial insights feed into overall business strategies.
Presentations & Pitching
- Regularly attend high-level client meetings and confidently deliver compelling presentations to stakeholders as a key ambassador for Hertzian.
Stakeholder Reporting
- Provide clear, accurate, and timely reports on commercial performance, pipeline health, and strategic growth metrics to the Executive Management team and key stakeholders.
Essential Requirements
- Location: Based in the South West region.
- Travel: Valid driving licence & in-date passport.
- Software: Confident with JIRA, Pipedrive, and SharePoint / Google Drive.
- Right to Work: Must have the right to work in the UK.*
*Please note: While Hertzian is licensed to issue Sponsorship Visas, we are not electing to do so for this position.
Day-to-Day Activities
- Generating leads and new business.
- Updating CRM pipelines and tracking commercial targets.
- Travelling across the South West for client meetings.
- Scoping and developing new market opportunities.
- Collaborating with Marketing to refine sales collateral.
3-Month Probation Milestone
At the end of your 3-month probation, you will deliver a comprehensive presentation to the Executive team. This presentation must outline your current performance and outputs, key learnings, and provide your professional feedback and strategic suggestions moving forward.
Measuring KPIs
- New Revenue: Achievement of new revenue goals and sales targets.
- Business Dev: New business opportunities generated and successfully closed.
- Market Growth: Identification and successful business/partnership growth into new market sectors.
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